ORANGE COUNTY CONSERVATION CORPS (6)

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9. Presentations directly to Youth Guidance Center (YGC), Social Services Agency (SSA), and Health Care Agency (HCA), as well as follow up services with case managers, probation officers, and staff to ensure successful linkage and collaboration of care. 10.Outreach to local high school administrative departments and counselors to successfully transition traditional high school students who are becoming dropouts into a continuing educational program such as the on -site charter school, (CCPA) at OCCC. 11.000C recruitment flyer. We send it out to all of our community partners to let everyone know we are hiring youth 18-25, immediately. 12. We reserve booths at local Swap meets, flea markets and other local business events to recruit youth. 13. Collaboration with the OCREP in the annual job fair, employment committee, and other ways to establish working partnerships with the community to provide recruitment. 14. Street signs, walk-ins, word of mouth, and siblings of Corpsmembers. 15. Customer Service and follow-up services. Customer service is a major part of our recruitment efforts. We so often work with youth who have experienced significant trauma, experience stigmas, who have been treated poorly by previous employers within the completive employment market. Anxiety to a new place is often a major barrier. OCCC wants each person engaged with OCCC to feel comfortable, welcomed and excited to be joining OCCC. Therefore, we take every extra effort in making each person entering our facility feel valued. Customer services includes offering a drink and snacks by intake counselors, taking time to explain the process, and to listen to the applicant's experience. Our front desk staff including Corpsmembers in professional training positions, as we understand youth often can relate better and feel more comfortable with youth their own age. We do not leave anything to chance. If a young person can enroll in the program, qualifies and is an ideal candidate, there is always going to be significant barrier(s) due to their low-income situation. Not only do we encourage follow-up calls, but we also call to check in on youth enrollment status. Our goals is to meet that need by going above and beyond. To meet that person's needs in taking this step forward. This customer service looks different for everyone entering our building, but the idea is that we will meet each person where they are in their personal and professional development. These 15-points to recruitment have successfully allowed OCCC to continue to meet each program's enrollment needs. OCCC successfully complete the past 13 years of enrollment with the Santa Ana WIOA program by developing this model. The OCCC team meets quarterly to further develop this model, as to always seek to expand our services throughout the community. This approach will continue to be the model for enrolling all 25 youth into the Santa Ana WIOA program by the December 3151, 2019 deadline. Included in Attachment C is our letter of support from Lorri Guy, Program Manager for the North Orange County Continuing Education (NOCE) Workability Program. NOCE collaborates in the care of youth to provide referrals to the OCCC programs. Further, Valerie Brauks, Orange County Director of Community Services with the Children's Bureau offers an additional letter of support in referring youth to OCCC programs.