ALL CITY MANAGEMENT SERVICES, INC. (2)

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Kimberly M. Brooks 15607 W. 83'Street • Lenexa, KS 66219• (913)952-9159 kim@ihecrossingguardcompany.com REGIONAL SUPPORT MANAGER Proven advocate for pedestrian safety by effectively administering company policies and procedures to employees. Operations leader that utilizes training and mentoring techniques to develop continuous improvement efforts with Regional Managers toward staff development. Skilled in organizing staff and planning for complete site coverage. Effective in recruiting from various sources and using system planning to align resources. Excellent communicator capable of building relationships with clients, supervisory staff, guards, and internally at any organizational level. ✓ Client engagement ✓ Recruiting & Training ✓ Relationship Builder ALL CITYMANAGEMENT SERVICES ✓ Safety focused ✓ Coaching & Mentoring ✓ Problem -solver Professional Experience 2016 to Present Regional Support Manager — May 2020 to Present • Responsible for overseeing the day-to-day functions of the Regional Manager. • Identify challenge programs in cooperation with Regional Manager. • Oversee Client Relationships. • Assist in the development and transition of new programs. National Advertising and Recruiting Coordinator — February 2018 — May 2020 • Manage advertising and nationally. • Recruit, hire and train Recruiting Coordinators to build relationships within their community. • Collaborate directly with Regional Manager to combat staffing issues within areas directly. • Develop new strategies for recruiting. Regional Supervisor— September 2016 to 2018 • Administer policies through training of supervisory staff and monitoring compliance of guard performance. • Serve as liaison with contracting point of contacts and company to communicate and resolve any operational issues such as site modifications and pedestrian counts. • Oversee programs covering over 200 sites in Kansas, Missouri and Iowa. • Other duties include approving payroll, onboarding and training employees. Area Supervisor — July 2016 to 2018 • Recruit, train and staff crossing guards in the City of Lenexa. • OveraIl administrative functions for the area.