ALL CITY MANAGEMENT SERVICES, INC. (2)

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Approach and Management Plan ALMS will continue to provide the agreed to level of service upon contract award and our approach is simply a continuation of our current processes. This includes scheduling, daily site inspections, guard sourcing, hiring and training (when needed) and overall program management and administrative support. We employ a Team Concept of management which results in efficient field operations as well as providing a multifaceted response to potential problems. The Vice President of Operations and Regional Support Manager work together (with input from City of Santa Ana) to establish specific program objectives and expectations. These Senior Managers then work directly with your Regional/Project Manager and Area Supervisors to implement the management plan. The Project Manager along with your local Area Supervisors; has responsibility for the direct management of the Crossing Guards and together they will continue to ensure City of Santa Ana operational expectations are met. Standards and expectations are communicated to Crossing Guards personally by their local supervisor so as to allow the employee a better understanding of the decision -making process. This helps reduce confrontational attitudes by establishing and enhancing the common goal of providing for the safety of school children. Crossing Guard performance and compliance with safety standards will continue to be accomplished through regular site visits by local Area Supervisors and Project Manager. In addition to verbal training and counseling, these managers are supported by the use Field Training Check Lists, Field Training Cards, Site Performance Evaluations, Independent Field Observations and a professionally produced Crossing Guard Safety DVD. Reports of satisfactory completion of all levels of training and ongoing safety reviews will be summarized and available to the City of Santa Ana representative. Background checks and fingerprinting will be completed on all potential employees as allowed by California state law. Successful completion of the background check, drug and alcohol screening, employment reference check and Social.Security verification via E-Verify is required prior to the employee being hired. ACMS understands eligible employees should have no current or prior felony convictions. ACMS will comply within the Equal Employment Opportunity Commission guidelines when making hiring decision based on criminal records. After hiring ACMS may conduct random field testing for drugs and or alcohol when use is suspected or at the discretion of management. ACMS has a strict policy on Drug and Alcohol abuse. This policy is included in our Employee Manual. Internal minimum passing standards along with City of Santa Ana established standards would prevent any person from working as a Crossing Guard for the program who has been convicted of any crime of moral turpitude or a crime against children, including, but not limited to: • Conduct in violation of California Penal Code or which requires registration under California Penal Code • Conduct which requires registration under California Health and Safety Code