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DocuSign Envelope ID: AC11B5A1-DF884F2A-9236-9DDDF1098ACD Student's Rights/Complaint Policy Students have the right to receive a quality education and fair, supportive treatment from our staff. If you have any difficulties or problems while attending our programs, we encourage you to communicate with the ARI staff to resolve any issue of concern. If, in working with our other staff, you do not find a resolution, then please contact the Vice President of Operations. The complaint will be investigated and a written response will be provided upon request. Students may request a copy of the Airstreams policy, "Student Grievance and Appeal Process" from any Student Services staff member. Airstreams suggests that students follow the internal grievance process first, but it is not required and you may contact the Bureau for Private Postsecondary Education at any time. Any questions a student may have regarding this catalog that have not been satisfactorily answered by the institution may be directed to the Bureau for Private Postsecondary Education at: Address: 1717 N. Market Blvd. Ste 225, Sacramento. CA 95834 P.O. Box 980818, West Sacramento, CA 95798-0818 Website: http://www.bppe.ca.gov/ Telephone and Fax #'s (888) 370-7589 or by fax (916) 263-1897 (916) 574-8900 or by fax (916) 263-1897 A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling 888-370-7589 or by completing a complaint form, which can be obtained on the Bureau's internet website http://www.bppe.ca.gov/. This institution is recognized by the Accrediting Council for Continuing Education & Training (ACCET) as meeting and maintaining certain standards of quality. It is the mutual goal of ACCET and Airstreams to ensure that educational training programs of quality are provided. When problems arise, students should make every attempt through the formal complaint procedure within the institution to find a fair and reasonable solution. However, in the event that a student has exercised the channels available within the institution to resolve the problem(s) by way of the institution's formal student complaint procedure, and the problem(s) have not been resolved, the student has the right and is encouraged to contact ACCET as follows: ACCET, Chair, Complaint Review Committee, 1722 N Street, NW Washington, DC 20036. Telephone 202- 955-1133, Fax 202-955-1118, email complaints(&accet.org, website www.accet.org. For Texas Residents: This school has a Certificate of Approval from the Texas Workforce Commission (TWC). Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in the school's catalog. Schools are responsible for ensuring and documenting that all students have received a copy of the school's grievance procedures and for describing these procedures in the school's published catalog. If, as a student, you were not provided with this information, please inform school management. Students dissatisfied with this school's response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with TWC, as well as with other relevant agencies or accreditors, if applicable. Direct unresolved grievances to: Texas Workforce Commission, Career Schools and Colleges, Room 226T, 101 East 15a' Street, Austin, Texas 78778-0001 Phone: 512-936-3100 https://twc.texas.izov/iobseekers/career-schools-colleges-students. Document: TRN-SCHOOLCATALOGTEH2O21-2022-1.0 (AIRSTREAMS Revision: 1.0 -.--,- Release Date: February 1, 2021 All Rights Reserved