PRUDENTIAL RETIREMENT INSURANCE AND ANNUITY COMPANY (3)

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4V Prudential Section 1 EXHIBIT A CORE SERVICES Services Agreement Provided by Prudential Retirement Insurance and Annuity Company The Services listed below are available to yor Plan and will be administered in accordance with the Administrative Procedures and, if applicable, the Plan Sponsor elections set forth below. Some Services are dependent upon receipt of all required data in a manner acceptable to Prudential. A. ADMINISTRATIVE & RECORDKEEPING SUPPORT TRANSITION MANAGEMENT • Transition Manager assigned to provide daily support to facilitate the transition of your Plan to Prudential • Participant communications, featuring company name, logo and market -specific images, to inform of transition related information and events. Preferred method of delivery is E-Delivery to the Plan Sponsor, however, home mailing of material to Plan Participants is available. • Mapping of existing Plan document to Prudential's specimen document. • PLAN -SPECIFIC TRANSITION WEB PAGE to keep employees informed of important information regarding the conversion of your Plan to Prudential. RELATIONSHIP MANAGEMENT whereby a Prudential associate will be assigned to provide ongoing support following the transition of your Plan to Prudential. MAINTENANCE OF PLAN RECORDS AND TRANSACTION PROCESSING: Prudential will provide the following services, if applicable, to your Plan: • Ongoing maintenance of Plan and Participant accounts and records. • Contribution processing and pricing (e.g. employee and employer contributions, and loan repayments) via Prudential's standard automated applications. • Automated Clearing House contribution funding, upon receiving a contribution file in good order, Prudential will debit the designated account for the required amount to fund the contribution. • Distribution Transaction Processing (see Plan Sponsor Elections below): Fully automated transactions: Paperless (i.e. web or IVR initiated) participant transactions approved by Prudential's systems per the established plan rules and data received from the Plan Sponsor. Sponsor Approved transactions: Paperless (i.e. web or IVR initiated) participant transactions approved by the Plan Sponsor via automated methods. • Direct Service Option (DSO). If agreed to by the Plan Sponsor, Prudential will provide administrative services with respect to Participants no longer employed by the Plan Sponsor who elect or are deemed to elect to retain their account balances in the Plan. By electing this service the Sponsor agrees that Prudential may charge expenses associated with distribution and administration (as applicable) directly to each terminated Participant's account, as set forth in the Expense Schedule. • Loan Services including loan rate monitoring (see Plan Sponsor Elections below), loan default notification services, refinancing, loan services for terminated Participants no longer submitting loan repayments via automated remittance methods. If agreed to by the Plan Sponsor, Prudential will accept loan repayments from Participants via the Automated Clearing House ("ACH") network. • Participant address changes (see Plan Sponsor Elections below). • Collection of participant deferral rate changes (see Plan Sponsor Elections below). 11