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4V Prudential <br />Services Agreement <br />Provided by Prudential Retirement <br />Insurance and Annuity Company <br />• Participant Website, including a tool to monitor progress toward retirement readiness. <br />• Online transaction processing, as allowed by the Plan Sponsor <br />• Online beneficiary designation and maintenance <br />• Enrollment materials, which may be delivered via hard -copy bulk -shipment or electronically <br />delivered to Participants (through the electronic -enrollment program, if selected). <br />• On -site retirement & financial literacy meetings <br />• Education campaigns, webinars, online articles <br />• Unlimited access to self -serve tools, including an online retirement income calculator, retirement <br />education & planning tools and articles. <br />• Quarterly Participant account statements which summarize Participant account information, <br />Participant transaction activity, and Plan investment performance. <br />• "Off the Shelf" communication pieces are available upon request (bulk shipped to the plan <br />sponsor.) <br />GOVERNMENT TAX WITHHOLDING AND REPORTING (e.g. Form 945, Form 1099-R) <br />LEGISLATIVE AND REGULATORY SUPPORT to help you stay informed of changes, including: <br />• Communications and articles describing changes impacting retirement plans. <br />• Online access to Plan compliance tools, pension information & links to related -topic sites. <br />• A checklist to support compliance with Plan reporting and disclosure requirements. <br />• Plan Audit Support, including Prudential Retirement SSAE16, Auditor's Corner, Plan & Participant <br />Information self service requests, as well as the following other requests: loan & disbursement <br />forms and check copies. Plan Audit Support is available for a two year period (past two plans <br />years are included on the web only). Audits for plan years outside this range maybe subject to <br />Additional Audit Support fees. <br />PLAN DESIGN AND DOCUMENT SUPPORT including: <br />• General support on inquiries related to plan design/definitions/interpretations for Prudential's <br />specimen documents. <br />• Plan amendments and/or restatements, based upon either regulatory or legislative changes or <br />changes initiated by Prudential for Plans using Prudential's specimen document. <br />13 <br />