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EXHIBIT A <br />Selectron <br />V O 1 C E- W E B- M O B I L E <br />Statement of Work <br />Santa Ana, CA <br />Relay <br />Utilities <br />1. Overview........................................................................................................................ 2 <br />1.1. Revision History ............................................................................................................................2 <br />2. Functionality.................................................................................................................. 3 <br />2.1. The Relay Platform........................................................................................................................3 <br />2.2. Utility Pack....................................................................................................................................3 <br />2.3. Payment Processing......................................................................................................................4 <br />2.4. Languages......................................................................................................................................5 <br />2.5. Speech Recognition. ......................................... ............................................................................ 5 <br />3. System Integration......................................................................................................... 6 <br />3.1. Application Database Interfaces...................................................................................................6 <br />3.2. Payment Gateway Interfaces........................................................................................................6 <br />4. Deployment Model......................................................................................................... 6 <br />S. Administrative Tasks....................................................................................................... 7 <br />5.1. Run System Reports......................................................................................................................7 <br />5.2. Configure Transfer Rules...............................................................................................................7 <br />5.3. Set Office Hours and Holidays.......................................................................................................7 <br />5.4. Append an Optional Message.......................................................................................................7 <br />6. Responsibilities.............................................................................................................. 8 <br />6.1. Selectron Technologies, Inc..........................................................................................................8 <br />6.2. Santa Ana, CA................................................................................................................................ 9 <br />