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®Selectron <br />V O I C E - W E B M O B I L E <br />2.3.2. E-Check <br />Users wishing to pay via E-Check will need to enter their bank routing number, bank <br />account number, bank account type, payment amount, and driver's license number. All <br />E-Check transactions are sent through the designated payment gateway. <br />2.4. Languages <br />The Customer's Relay application will be configured to support English and the following <br />other language(s): <br />2.4.1. Spanish Language <br />The Spanish Language module enables the solution to support Spanish language users. <br />Additionally, all dates, numbers, ordinals, currencies, and letters are translated (and <br />voice recorded) to the proper language. <br />The professionally -recorded Spanish prompts use a vocabulary and dialect <br />predetermined by Selectron. Additions and changes to the prompts to account for <br />regional differences are subject to time and materials billing. <br />2.4.2. Vietnamese Language <br />The Vietnamese Language module enables the solution to support Vietnamese language <br />users. Additionally, all dates, numbers, ordinals, currencies, and letters are translated <br />(and voice recorded) to the proper language. <br />The professionally -recorded Vietnamese prompts use a vocabulary and dialect <br />predetermined by Selectron. Additions and changes to the prompts to account for <br />regional differences are subject to time and materials billing. <br />2.5. Speech Recognition <br />This module allows callers to select menu choices and enter data by speaking key words <br />and numbers when prompted by the system. If the information is complex, the Relay <br />IVR repeats the information and asks if correction is needed. When the system cannot <br />understand a spoken phrase or word, it will ask the caller to use the keypad for entry. <br />In the event that the caller is having trouble using speech recognition or the speech <br />recognition service is unavailable, the option of using DTMF will always be available as <br />an alternative method of interaction with the IVR. <br />Speech recognition functionality will be available in English and Spanish. Vietnamese <br />language speech recognition is not supported. <br />May 13, 2021 Page 5 of 11 <br />