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ESelectron T E C H NO L O G I E S, INC 2. Functionality This section details the functionality of each application included in Relay. All functions and features are dependent upon the accessibility of Santa Ana's relevant Application Databases to provide the relevant data to Relay for each IVR application. A Standard Application Database is defined as an Application Database that exposes the needed data and transaction business rules via an Application Programming Interface (API). The City of Santa Ana is responsible for contacting the Application Database vendors for API availability/pricing. All functionality listed in this Statement of Work is contingent on the accessibility of the data and business logic from the application database via an API. 2.1. The Relay Platform Santa Ana's solution is powered by Selectron's Relay platform. Relay is a multi -channel, multi -agency platform that is designed to connect customers, constituents, and field workers to government agencies and utilities. Relay offers interactive voice response (IVR), web, mobile, outbound, call center agent, and field worker capabilities all in a single platform. The following sections detail the functionality that will be implemented for Santa Ana. Additional channels, applications, and integrations that are not specified in this SOW are not included, but may be able to be added to the system under a supplemental statement of work. Please contact your Selectron representative for more details for additional functionality. 2.1.1. Application Packs and Channels Santa Ana's solution includes the following application pack and channels: • Application packs: o Permits Pack o Dog Licensing Application o Business Licensing Application • Channels: o IVR o Outbound 2.2. Permits Pack Santa Ana will be configured with the Relay Permits Pack. The Permits Pack offers Santa Ana's customers with a central point of access for permit information and services. Callers will be able to enter a permit number and perform the following actions: • Contractor Menu Access inspection results Permit based messaging Trusted Solutions. May 13, 2021 Page 3 of 14 Real Value.