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Selectron TECHNOLOGIES, INC 2.6.2. E-Check Users wishing to pay via E-Check will need to enter their bank routing number and bank account number. All E-Check transactions are sent through the designated payment gateway. 2.7. Languages The Customer's Relay application will be configured to support English and the following other language(s): • Spanish • Vietnamese The additional language module(s) enables the solution to support non -English -language users. Additionally, all dates, numbers, ordinals, currencies, and letters are translated (and professionally voice recorded) to the proper language. The professionally -recorded prompts use a vocabulary and dialed predetermined by Selectron. Additions and changes to the prompts to account for regional differences are subject to time and materials billing. Santa Ana will be able to define a transfer destination for each language available on the IVR. 3. System Integration Depending on the implemented features, Relay requires varying levels of integration with other Santa Ana components. These are described in the following sections. 3.1. Application Database Interfaces It is anticipated that Selectron will be integrating with Santa Ana's application database(s) for Permitting, Dog Licensing, and Business Licensing. All data -based interactivity on the solution is reliant upon data being available via the application vendor APIs. The City of Santa Ana is responsible for contacting the application database vendors for API availability and pricing. During the implementation phase, if data elements are identified as necessary but are not available via the above -described APIs, the project will be impacted. This may affect the implementation timeframe and may potentially result in additional professional services fees. Trusted Solutions. May 13, 2021 Page 8 of 14 Real Value.