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OSelectron <br />TECHNOLOGIES, INC <br />6.1.5. Provide Marketing Materials <br />Selectron Technologies can provide marketing collateral that the Customer to use to <br />promote the interactive solution to citizens. Marketing collateral includes a poster, tri- <br />fold brochure, and business card; standard templates for each item are used. Collateral <br />is provided to the Customer in PDF format (original Adobe InDesign files are provided <br />upon request). <br />Marketing collateral will be provided for each department included in this project. <br />Selectron Technologies' Project Manager will assist in gathering the correct information <br />to be displayed on the marketing collateral. Information displayed includes the <br />following: <br />• IVR phone number(s) <br />• Department logo (preferably in EPS format) <br />• Department address <br />• A description of functionality <br />• Additional contact/informational phone numbers <br />• Samples: where to find account/ permit/ case numbers, etc. <br />Any changes to the collateral that do not include the items listed above (e.g., design <br />changes to the template) are billed on a time and materials basis. Any changes to the <br />marketing materials after final delivery are also billed on a time and materials basis. <br />6.1.6. Interface Upgrades <br />After service initiation, Santa Ana's database applications may release new updates to <br />their applications or its interfaces. Upgrading the Relay interface to be compatible with <br />any Santa Ana application databases (or other application database software) may <br />require professional services outside the scope of this service. <br />6.2. Santa Ana, CA <br />This section outlines the Customers service implementation and maintenance <br />requirements and responsibilities. <br />6.2.1. Return Questionnaires and Information <br />Selectron Technologies' Project Manager provides Santa Ana with an implementation <br />questionnaire. The implementation questionnaire must be returned priorto developing <br />the call flow design and the implementation timetable. <br />6.2.2. Provide Customer Specific Information <br />The following information should be supplied to Selectron Technologies, in conjunction <br />with the Implementation Questionnaire, to help create a precisely integrated product. <br />Trusted Solutions. <br />May 13, 2021 Page 12 of 14 Real Value. <br />