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[Z\NNO CARES for Tenants Emergency Rental Assistance- Grassroots Outreach and a ruf]ri �« r's, Engagement in the City of Santa Ana ` Submitted by Latino Health Access to City of Santa Ana Community Development Agency I. Organizational Experience and Capacity Since 1993, Latino Health Access has worked to deliver culturally appropriate health -related services and programming to address urgent health concerns and engage individuals in low-income, low opportunity areas in transforming their environments and creating positive, concrete changes in their homes and communities. Prior to the COVID-19 pandemic, LHA civic engagement promotoras trained and specialized in housing issues and tenants rights, based on the expressed need of the community to increase awareness and knowledge in the majority tenant population within the city. LHA established a Tenant Counseling program led by promotoras and with over 30 trained volunteer tenant counselors that provide tenants in Santa Ana with information and resources related to tenant's rights. During the pandemic, the need for tenant counseling services increased due to the high financial impact on already -burdened Santa Ana tenants. LHA has maintained "boots on the ground" through its promotores and tenant counselor volunteers over the past 15months, providing tenants 1-1 and group information and connecting to services. Additionally, LHA launched a COVID-19 Call Center in June 2020 which has provided Santa Ana residents a variety of resources related to impacts of COVID-19, establishing a database of over 6,000 Santa Ana resident contacts. in March 2021, LHA partnered with the City of Santa Ana to further assist tenants as a service -provider to review and approve CARES for Tenants Emergency Rental Assistance applications. II. Program Design and Outcomes With this project, Latino Health Access requests $30,000 and proposes a grassroots approach to reach low-income tenants in the City of Santa Ana in need of rental assistance, leveraging the established network of tenants and database of GOVID-19 impacted families.The activities proposed specifically are intended to reach and engage tenant families most impacted financially by the COVID-19 pandemic and that may not have yet applied to the CARES for Tenants emergency rental assistance program due to: lack of awareness of the program, misinformation about program eligibility requirements, difficulty accessing the application process. A. Types of Services Service Type Location Time Tabling and flyer distribution by In public spaces near schools, During after -school LHA promotores in key locations churches, with partnership from pick/up within neighborhoods central school parent groups and Saturdays(10am-2pm) Santa Ana neighborhoods in churches partnership with active resident 1. Lacy neighborhood groups and volunteer tenant 2. Roosevelt neighborhood counselors, trained in outreach 3. Pio-Pico/Lowell strategies neighborhood 4. Willard neighborhood Door -to -Door flyer distribution Areas in Santa Ana that have had Mondays, Wednesdays