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Incident Communications. These shall be easy to use and deploy, secure, highly scalable, and reliable. A description of each of these, including their key capabilities, is contained in Attachment A, the CMAS Contract. In addition, Contractor shall provide the following: • An additional organization and Community EngagementNisitor Engagement keywords will be added to County's account. • Consulting services, including but not limited to technical assistance regarding set-up, use, customization, and optimization of the various PMNS features. • Annual Maintenance and Support shall be provided as stated herein, including Attachment D, Everbridge Technical Support Services Guide, and Attachment E, Functional Requirements. III. QUALITY ASSURANCE Contractor will provide commercially -sound quality assurance practices to ensure the PMNS is operating in compliance with County specifications and requirements. Contractor's quality assurance will cover all major system features, including: 1. Successful operation of System without any errors, specifically in the areas of: • Tiered Administration • User creation and management • County -wide data and map import, reconciliation and maintenance processes and routines • Citizen opt -in data processes and routines • Custom and geographic call list generation • Outbound telephone message launch • Outbound e-mail message launch • Use of surveys • Monitoring of outbound session activity • Validation of built-in and ad -hoc generated reports • Accessibility from within the County's network • Accessibility from the Internet • IPAWS integration • Message throughput • Translation services (registration portal and message creation) 2. System (Hardware and Software) meets all requirements set forth herein and in Attachment E (Functional Requirements) to the County's satisfaction. 3. System is compatible with County Information Technology infrastructure (i.e., network and telephone environment and systems). IV. ADMINISTRATION Security Incidents, Data Breaches, Technical Failures, Human Error and Other Claims 1) Upon discovery or reasonable belief of any Security Incident, Data Breach, Technical Failure, or Human Error (collectively "Incident(s)"), Contractor shall notify County by the fastest means available and also in writing. Contractor shall provide such notification within forty- eight (48) hours after Contractor reasonably believes there has been such an Incident(s). County of Orange MA-060-20010263 File No. CO21209 Sheriff-Coroner/Putchasing Services Bureau Public Mass Notification System Page 16 of 40