CORRESPONDENCE - #9 - Laserfiche WebLink

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Araiza, Fatima From: Aeisha Drayton <adrayton@amcliving.com> Sent: Monday, October 04, 2021 8:19 AM To: Sarmiento, Vicente; eComment; Penaloza, David; Phan, Thai; Lopez, Jessie; Bacerra, Phil; Hernandez, Johnathan; Mendoza, Nelida Subject: City of Santa Referendum Dear Mayor, Sarmiento & Members of the Santa Ana City Council, Advanced Management Company (AMC) takes great pride in making sure our residents live our company motto every day which is "Live Happy." Our motto epitomizes how we do business and is conveyed to all team members. My name is Aeisha Drayton and I am the Community Director at California Palms Apartment Homes here in Santa Ana. My staff and I take great pride and work hard to make sure our residents live this motto every day. If the City of Santa Ana moves forward with the city-wide rent control and eviction protection policies, the residents and staff of this property will be greatly and negatively affected. Please allow me to explain. The California Palms Apartments is kept in pristine condition. Putting a cap on the rent increases will greatly affect our ability to pay vendors to maintain the landscaping, clean the pools, maintain the gym, car lifts and all the other amenities our residents have come to expect as well as properly secure our property every night. AMC takes all preventative measures to ensure we stay ahead of any damage to the property. Our outstanding Service Team takes the time to get to know all of our residents personally. We make every effort to address any issues residents may have promptly and we are always available for any type of emergency, 24 hours a day, seven days a week. Safety is our primary concern. We always want our residents to feel like their home is a safe haven. If the city of Santa Ana allows residents to bring in additional occupants to reside with them without the knowledge or permission of AMC, the ramifications to both the residents and AMC, both legally and otherwise, will be devastating. It will cause overcrowding, parking space issues, and serious safety concerns because we would have no way of knowing who the legally registered residents are. Finally, allow me to address the eviction policies you are proposing. From a management prospective the 30- day change is not practical. It is always our intention to keep residents who are in good standing and make the community an enjoyable place to live, however, if we are having trouble with a particular resident, it should be up to the management company to decide whether or not to renew that resident's lease and/or evict said resident in the timeframe deemed proper by the management company. It is unrealistic to believe that 30 days is an adequate amount of time to properly and fairly assess if a resident is able to follow all policies and procedures stated in their lease. AMC has provided superior services to our Santa Ana residents for more than 20 plus years and we want to continue to do so. For the sake of the residents living in Santa Ana, I ask that you please reconsider your decision. Sincerely, Aeisha Drayton California Palms Apartments 1 190 Units