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B&D TOWING, INC. (4)
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B&D TOWING, INC. (4)
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Last modified
10/5/2021 5:18:12 PM
Creation date
10/5/2021 5:16:36 PM
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Contracts
Company Name
B&D TOWING, INC.
Contract #
A-2021-159
Agency
Police
Council Approval Date
8/17/2021
Expiration Date
8/31/2024
Insurance Exp Date
9/15/2022
Destruction Year
2029
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l CITY OF SANTA ANA <br />performing towing services for a law enforcement agency are highly desirable but not required. <br />If the owner, principal or business manager possessing this requisite experience is no longer <br />employed by the Contractor at any time during the course of the contract, the Contractor shall <br />immediately report such change in condition to the City's Project Manager and participation <br />on the rotation list shall be suspended until a new owner, principal or business manager is <br />identified and approved. <br />3. The Contractor shall be required to have a dispatcher on -duty 24-hours per day with the <br />capability to communicate instantly with all trucks and/or drivers assigned to this project. <br />4. All requests for tow services shall be acknowledged or refused within three (3) minutes by the <br />Contractor's dispatcher and response to the scene shall occur within 20 minutes from the time <br />the Contractor is notified by the Police Department's Communications Division. <br />a. The 20-minute response time applies only to tow requests requiring a Class A tow <br />truck. <br />b. The Contractor shall be required to comply with this requirement by providing <br />appropriate staffing levels and, if necessary, strategically staging personnel during <br />peak traffic times to allow drivers sufficient time to arrive while complying with all traffic <br />laws and regulations in their response to service requests. <br />c. For any request requiring a Class B, C or Class D tow truck, the Contractor shall have <br />the necessary equipment on scene within 45 minutes of notification by the Police <br />Department's Communications Division if a Department employee identifies the need <br />for such equipment or when determined by the Contractor's employee after <br />responding to the scene and assessing the situation. <br />5. The Contractor shall be required to have a minimum of one (1) driver on duty 24-hours per <br />day, seven (7) days per week. In addition, the Contractor shall have at least one (1) other <br />driver on -call or stand-by. <br />The Contractor will also be required to maintain office hours between 8:00 am and 5:00 pm, <br />seven (7) days a week, 365 days per year so vehicle owners can retrieve stored or impounded <br />vehicles. An applicable gate fee may apply for vehicle releases after normal business hours. <br />D. CONTRACTOR AND PROJECT MANAGEMENT REQUIREMENTS <br />1. The Contractor shall furnish all personnel necessary to fulfill the obligations of this RFP. <br />2. A list Identifying the names of all personnel assigned to work on this project on behalf of the <br />Contractor shall be provided to the City's Project Manager or designee. This information shall <br />include the name, date of birth, driver's license number, social security number, business and <br />residence addresses, the Contractor's Project Manager and secondary supervisor, and all tow <br />truck operators working pursuant to this agreement. <br />3. The Contractor shall identify the person assigned as the Contractor's Project Manager for this <br />project. That person shall be available to the City during normal business hours and will be the <br />primary contact between the City and the Contractor on matters relating to the enforcement <br />services provided through this RFP. This person shall have substantial expertise and experience <br />in tow and recovery operations as well as business operations for the company. <br />RFP No. 21-060 Police Rotational Towing and Storage Services Page 22 of 39 <br />
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