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The PHLY Difference <br />PHLYCustomerService <br />Exceptional Customer Service <br />• Net Promoter Score among the industry's best <br />• Voice of the Customer empowers customer feedback <br />• Self Service at MyPHLY.com <br />• Direct Bill with payment plans <br />• Dedicated billing representative <br />Fln RISK MAN <br />®PHLYSERVCES AGEMENT <br />Complimentary & Tailored Risk Management <br />• PHLYTrac GPS Program <br />• SmarterNow Online Learning Management System <br />• Abuse Prevention Systems Program <br />• PHLYSense Temperalure/Water Monitoring Program <br />CQ <br />Best in class Claims Experience <br />• 96%+ Customer Satisfaction Rating <br />• Industry and Type of Loss Claims Specialists <br />• In-house Recovery and Subrogation <br />• Claim -specific reserving practices <br />®PHILADELPHIA <br />INSURANCE COMPANIES <br />:A ➢h,mher ,4 the Tnkio Mecine (;mup <br />®TEAMPHLY <br />TEAMPHLY - working for you! <br />• Marketing/Underwriting/Account Management team <br />advocating on your behalf <br />• Account Stewardship <br />• Giving back to local communities <br />Industry Leading coverages <br />• Full Suite of coverages - package, automobile, <br />umbrella, D&O, Cyber, A&H, Environmental, Surety <br />• Industry specific coverage enhancements <br />• Admitted & Non -admitted <br />RE%AEWM & APPROM Sr: <br />Fes. r:w� R. vjiU 4u <br />Risk Management Malyst <br />