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(9) CITY OF SANTA ANA EXHIBIT A SCOPE OF SERVICES SCOPE OF SERVICES A consultant hired pursuant to this RFP shall be responsible for Police Rotational Towing and Storage Services with the Santa Ana Police Department, as outlined in the SAMC § 32-107. The successful Contractor(s) must agree to perform all services as outlined herein within the corporate city limits of the City of Santa Ana or any other jurisdiction as directed by a member of the Santa Ana Police Department. II. IMPLEMENTATION A. The selected Contractor(s) will collectively assume responsibility for all towing and storage needs, and all other related functions as described in the RFP, for the Santa Ana Police Department on a rotational basis. B. The Contractor shall ensure that all employees working on this project meet the minimum personnel and training standards identified herein. In addition, the Contractor should include a list of additional training provided to the Contractor's staff demonstrating proficiency and excellence in the field. C. City Staff shall have the right to modify, reduce or delete rotational tow services and remove contract personnel with prior notice to Contractor. The Contractor shall provide sufficient personnel and equipment, but in no case less than the minimum required, to carry out the duties contained in this RFP within specified timelines. The term of the contract is three (3) years with two (2) one (1) year options for renewal. III. USE OF ROTATIONAL TOW LIST A. CRITERIA AND RULES FOR USE BY POLICE EMPLOYEES The City agrees to utilize the rotational tow list for all service requests initiated by members of the Santa Ana Police Department except where provided for in this agreement. Therefore, the City agrees to operate under the following policy guidelines unless reasonably necessary to deviate due to exigent or unforeseen circumstances: Whenever the driver or owner specifies a particular club, association or tow service to care for his/her vehicle, the garage or tow service requested shall be called and such calls shall not constitute a rotational tow call. 2. When a driver does not specify a particular garage or tow service, the garage or tow service called shall be taken from the rotational list in numerical order. When more than one vehicle is to be towed from a collision scene and the drivers do not specify a preference, the rotation list shall be followed on the basis of one tow truck for each vehicle utilizing the numerical rotational order. The rotation list shall be followed on a per vehicle basis rather than per collision or call for service. When multiple Contactors are called to the same incident, the distribution of vehicles shall be determined by the police officer at the scene. RFP No. 21-060 Police Rotational Towing and Storage Services Page 20 of 39