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4.2.14 Recycling Reward Program On a quarterly basis, Contractor and City staff will choose four residences that have placed uncontaminated Recycling out for Collection. Contractor shall provide a $25 gift card, approved by the City, for the selected residences. 4.3 Commercial and Multi -Family Services This section describes Service provided to Commercial Customers, and Multi -Family Customers that are not Residential Curbside Service Units. Commercial and Multi - Family Refuse, Recyclables, and Organics Processing, Transfer, and Collection shall be in accordance with Exhibit S and Exhibit 9 of this Agreement. 4.3.1 Commercial and Multi -Family Customer Refuse Collection Contractor shall provide Bin Refuse Service to Multi -Family Premises Customers and Commercial Customers. Contractor shall Collect and remove all Refuse that is placed in Bins from the property of Customers receiving Bin Service, at least once per week and more frequently if required to handle the waste generated at the Premises where the Bins are located, or if requested by Customer. Minimum Container capacity requirements are described in Section 16-37 of the City of Santa Ana's Municipal Code. Special consideration shall be given when determining the pickup areas to ensure that the flow of traffic is not impeded. Repeated, reasonable public complaints about unreasonable interference with traffic flows may constitute a default or violation of this Agreement. Customers may lease from Contractor or third parties compaction equipment that may be attached to Bins. The provision of compaction equipment is outside the scope of this Agreement. Collection of Bins using these devices remains within the scope of this Agreement unless otherwise excluded per Section 2.9. 4.3.2 Commercial Cart Service As an alternative to the requirements of Section 4.3.1, Contractor shall offer Collection in Refuse Carts to Customers at Multi -Family and Commercial Premises that do not have space for, or do not generate enough waste to require the use of Bins for Collection in accordance with the approved rate schedule. If Contractor and Customer have a disagreement as to whether Cart service is appropriate, or if City determines that August 17, 2021 47 City of Santa Ana