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4.3.5 Commercial and Multi -Family Recycling Contractor shall provide Source -Separated Recycling using Bins or Carts for Commercial and Multi -Family Refuse Bin Customers requesting such service in accordance with the approvedrate schedule. 4.3.5.1 Site Visits, Education and Outreach Contractor will promote Commercial and Multi -Family Recycling programs and assist the City in providing reports on Customers' Recycling efforts. Contractor shall conduct the planned tasks, and procedures contained in Exhibit 7 "AB 341, AB 1826, and SB 1383 Implementation Plan," based on the schedule included in Exhibit 7. Upon execution of this Agreement, and each July 1 annually thereafter, a Contractor representative will contact, via in -person meetings, all Multi -Family and Commercial Customers not subscribing to Recycling Collection service required under applicable CalRecycle requirements. The Contractor representative shall assist customers with selecting appropriate Containers and Container sizing, identifying acceptable Recyclable Materials for Collection, and attempting to resolve any logistical detriments to providing Recyclable Materials Collection service. Contractor shall provide a written proposal to each AB 341 non -compliant Commercial and Multi -family Customer annually. The proposal shall provide pricing for implementing Recycling service and reducing, or 'right -sizing', Refuse service to account for materials diverted through the Contractor -provided Recycling program, a proposed start date for the implementation of new Recycling services; a description of the requirements of AB 341 and any relevant City ordinances; a plan for training staff and/or residents; and any other components as directed by the City. A proposal template shall be approved by the City prior to initiation of services under this Agreement. Electronic copies of all service proposals from site visits that have been submitted to a Customer shall be provided to the City in an electronic storage format acceptable to the City, such as a cloud -based file sharing system that can be accessed by the City or its representative. If a Customer rejects the proposal from the Contractor or does not provide a response within 30 days of the Contractor submitting the proposal, and, after at least three documented attempts by the Contractor to follow-up with the Customer, the Customer continues to be non -responsive, the Contractor may refer the Customer to the City for enforcement action through any future ordinances that may be implemented by the August 17, 2021 49 City of Santa Ana