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• The following items will not be picked up: Hazardous Materials (including u- waste but excepting e-waste), waste oil or anti -freeze. For the purposes of this section, items referred to as "e-waste" are not considered hazardous. Requests for Collections shall be made directly to the Contractor who shall provide satisfactory telephone message receiving, transmitting and response procedures and shall be responsible for maintaining a log of such large item collections. Contractor will notify all Multi -Family Premises Customers of this service annually, beginning within thirty (30) days of effectiveness of this Agreement. New Customers shall be notified of this service upon request of Collection services. Contractor to develop a warning notice to inform Customers who set out Bulky Items without contacting Contractor and that exceed the number of items per pickup, or the number of pickups per year, that they may incur a charge in accordance with the approved rate schedule. Commercial customers may request bulky item pickups at the rates included in the approved rate schedule. 4.3.15 Holiday Tree Collection - Multi -Family Bin Customers Contractor shall collect all holiday trees discarded by Multi -Family Premises during the three weeks following Christmas Day, at no additional charge. After this period, trees will be Collected as Bulky Items under Section 4.3.14, Trees under six (6) feet in length will be Collected and diverted without Customers needing to cut them. Contractor may require that Customers with larger trees cut the trees to pieces no longer than six (6) feet, and that tinsel, ornaments and stands be removed prior to placement at Collection point (curb or as otherwise determined by Customer and Contractor). The Contractor shall affix a non -Collection notice to any non -Collected tree informing the Customer of the reason(s) for non -Collection. Contractor may charge City -approved rates to return and Collect a previously non -Collected holiday tree that has been corrected and set out. Contractor shall Process all holiday trees that are properly set out for Collection as Organic Waste in accordance with Exhibit 8. August 17, 2021 57 City of Santa Ana