Laserfiche WebLink
5.1.3 Multi -Family and Commercial Cart Service, and Multi -Family and CommercialAndustrial Bin Services <br />Billing 93 <br />5.1.4 Roll-OjfBilling..............................................................................................................................................94 <br />5.1.5 Special Bin Services and Customer Service Requirements........................................................................... <br />94 <br />5.1.6 Other Optional Services................................................................................................................................94 <br />5.1.7 ReviewafBillings..........................................................................................................................................94 <br />5.1.8 Suspension of Service Due to Non-Payment................................................................................................. <br />94 <br />5.2 <br />CUSTOMER SERVICE.............................................................................................................................................. <br />95 <br />5.2.1 Local Office ...................................................................................................................................................95 <br />5.2.2 Complaint Documentation............................................................................................................................95 <br />5.2.3 Resolution of Customer Complaints.............................................................................................................. <br />96 <br />5.2.4 City Liaison...................................................................................................................................................96 <br />5.2.5 Route Supervisor...........................................................................................................................................97 <br />5.3 <br />EDUCATION AND PUBLIC AWARENESS <br />................................................................................................................. <br />5.3.1 General <br />97 <br />..........................................................................................................................................................97 <br />5.3.2 AB 341, AB 1826, and SB 1383Implementation Plan.................................................................................. <br />97 <br />5.3.3 Implementation and On -going Education Requirements..............................................................................98 <br />5.3.4 Community Events .......................................................................................................................................102 <br />5.3.5 Media Relations..........................................................................................................................................102 <br />5.4 <br />WASTE GENERATION/CHARACTERIZATION STUDIES....................................................................................... <br />102 <br />5.5 <br />CONTAMINATION MONITORING........................................................................................................................ <br />102 <br />5.5.1 Contamination Inspection Methods.............................................................................................................102 <br />5.5.1.1 Actions upon Identification of Prohibited Container Contaminants...........................................................103 <br />5,5.1.2 On -Going Contamination Monitoring by Route Personnel........................................................................105 <br />5.5.1.3 Prescribed Contamination Monitoring.......................................................................................................105 <br />5.5.1.4 Section Reserved.........................................................................................................................................107 <br />5.5.1.5 Noticing of Customers with Contamination, and Disposal of Materials.....................................................107 <br />5.5.1.6 Reporting Requirements..............................................................................................................................107 <br />5.6 <br />INSPECTION AND ENFORCEMENT....................................................................................................................... <br />107 <br />5.7 <br />SERVICE COMPLAINTS......................................................................................................................................... <br />109 <br />5.8 <br />UNIVERSAL ENROLLMENT MONITORING <br />........................................................................................................... <br />III <br />ARTICLE 6 COMPANY COMPENSATION AND RATES.........................................................112 <br />6.1 GENERAL.............................................................................................................................................................112 <br />6.2 INITIAL RATES ..................................................................................................................................................... 112 <br />6.3 SCHEDULE OF FUTURE ADJUSTMENTS................................................................................................................ 112 <br />6.4 METHOD OP ADJUSTMENTS................................................................................................................................ 113 <br />6.4.1 General.......................................................................................................................................................113 <br />6.4.2 Cost Component and Rate Adjustment Indexes...........................................................................................113 <br />6.4.3 Rate Adjustment Steps for Curbside Services and Bin Services..................................................................115 <br />6.4.4 Rate AdjusimentforPermanent Roll -Off Box.............................................................................................115 <br />6.4.5 Adjustment for Contractor's Monthly Compensation for Other Services...................................................117 <br />6.4.6 Rate AdjustmentforConstruction and Demolition Roll -Off Box and Bin Services....................................117 <br />6.4.7 Rate Years Two through Four Special Rate Adjustments............................................................................117 <br />6.5 EXTRAORDINARY ADJUSTMENTS........................................................................................................................ 118 <br />ARTICLE7.............................................................................................................................................120 <br />REVIEW OF SERVICES AND PERFORMANCE..........................................................................................................120 <br />7.1 PERFORMANCE HEARING.................................................................................................................................... 120 <br />ARTICLE8.............................................................................................................................................122 <br />RECORDS, REPORTS AND INFORMATION REQUIREMENTS...........................................................................122 <br />8.1 GENERAL.............................................................................................................................................................122 <br />8.2 RECORDS..............................................................................................................................................................122 <br />August 17, 2021 vi City of Santa Ana <br />