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• The following items will not be picked up: Hazardous Materials (including u- <br />waste but excepting e-waste), waste oil or anti -freeze. For the purposes of this <br />section, items referred to as "e-waste" are not considered hazardous. <br />Requests for Collections shall be made directly to the Contractor who shall provide <br />satisfactory telephone message receiving, transmitting and response procedures and <br />shall be responsible for maintaining a log of such large item collections. <br />Contractor will notify all Multi -Family Premises Customers of this service annually, <br />beginning within thirty (30) days of effectiveness of this Agreement. New Customers <br />shall be notified of this service upon request of Collection services. <br />Contractor to develop a warning notice to inform Customers who set out Bulky Items <br />without contacting Contractor and that exceed the number of items per pickup, or the <br />number of pickups per year, that they may incur a charge in accordance with the <br />approved rate schedule. <br />Commercial customers may request bulky item pickups at the rates included in the <br />approved rate schedule. <br />4.3.15 Holiday Tree Collection - Multi -Family Bin Customers <br />Contractor shall collect all holiday trees discarded by Multi -Family Premises during the <br />three weeks following Christmas Day, at no additional charge. After this period, trees <br />will be Collected as Bulky Items under Section 4.3.14, Trees under six (6) feet in length <br />will be Collected and diverted without Customers needing to cut them. Contractor may <br />require that Customers with larger trees cut the trees to pieces no longer than six (6) <br />feet, and that tinsel, ornaments and stands be removed prior to placement at Collection <br />point (curb or as otherwise determined by Customer and Contractor). The Contractor <br />shall affix a non -Collection notice to any non -Collected tree informing the Customer of <br />the reason(s) for non -Collection. Contractor may charge City -approved rates to return <br />and Collect a previously non -Collected holiday tree that has been corrected and set out. <br />Contractor shall Process all holiday trees that are properly set out for Collection as <br />Organic Waste in accordance with Exhibit 8. <br />August 17, 2021 57 City of Santa Ana <br />