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11 C. UNDERSTANDING OF NEED The City of Santa Ana is seeking a professional consultant to provide a full array of real estate and right-of-way services to assist in delivering the City’s capital improvement program. Monument has researched the City’s Capital Improvement Program and Adopted Budget for Fiscal Year 2021/2022, and we understand that right- of-way services may be required for the following future projects: Bristol Street and Memory Lane Intersection Widening, Bristol Street Improvements and Widening: Phase 4, Fairview Street Improvement and Bridge Replacement Program. The City’s Capital Improvement Program also identifies numerous street improvement, sewer, utility, active transportation, park and facility projects. Not only does Monument have a clear understanding of the City needs, we have over a decade of experience working directly with the City of Santa Ana delivering many projects. As mentioned in this proposal, many of our team have delivered projects and worked with the City including Project Manager, Daniela Borbe, Acquisition Lead, July Yokogawa (formerly July Ly), Senior Agent, Mario Cerna, Agents, Tim McCloud an Cami Stigall, and Joey Mendoza, Principal of Monument and Principal-in-Charge. This direct experience working with the City of Santa Ana provides Monument valuable insight into the City’s real estate and right-of-way needs. In particular, we understand the City is looking for a trusted Consultant that provides quality service, but also goes above and beyond in achieving the City’s objectives as follows: Local. Monument’s office and its Team are within short driving distance to the City and we know the City and surrounding areas well. We believe this is vital to serve the City and community by providing quick response times for in-person meetings and to ease property owners and impacted occupants in-person, when needed. Our close proximity to the City makes it easy for us to hand deliver important documents between the parties, such as agreements, deeds, and checks, and ensures these documents reach their destination safely. KRISTINE SANDER Project Support 6 Years Experience Kristine has years of experience in many aspects of the professional real estate industry. Her role as project coordinator includes disseminating project information and developing and maintaining project deliverables under the direction of the Project Manager. Her responsibilities include coordinating project materials and research, generating schedules reports, updating project information, scheduling meetings, conferences, and other project-related events. JESSICA NORVELL Project Support 5 Years Experience Jessica has experience in many aspects of the professional real estate industry. As a critical team member of the Monument Project Support Team, Jessica is experienced in disseminating project information, managing large quantities of data and developing and maintaining project deliverables under the direction of the project manager and client. TIFFANY MCCLOUD Project Support 8 Years Experience Tiffany provides acquisition and relocation assistance. Her duties include offer packages, contracts, site searches, and client interviews, and other support services for Monument projects. Tiffany updates and maintains the project database and case files. City Council 18 –44 11/16/2021