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SR-55/Ritchey Water Improvement Project Construction Management & Inspection Services D.2. Our Team's Approach As your CM team, we are your front line on the project, coordinating contractor activities and representing you to the public. We strive to make a good impression and make certain that the public sees this project as a good use of public funds and excellent City management. Establishing a professional working relationship with the contractor so that we work as a team to identify potential problems and solutions as the work is planned is as powerful a quality assurance tool as continually inspecting all work. s • Consistent Clear and Efficient Utilize Chain of Command • Detailed Daily Reports Meticulous File Management Tracking Logs • Quality Assurance Monthly Progress Reports Internal Audits Our QA/QC program is rooted in three fundamentals that we practice in every aspect of the project: communication, documentation, and evaluation. As illustrated in the graphic above, we use these basic tenants to avoid and/or mitigate conflict, changes, or claims. Our Contract Adminstrator will provide quality control by evaluating progress through schedule and budget assessment. We will also confer frequently with the City of Santa Ana to dialogue regarding quality delivery of services. Berg's approach to project management promotes teamwork and cooperation, understanding that a project's success depends on the success of each party. We have seen proof that continuous and effective communication is vital to the success of all projects, and we promote this by: • Establishing clear lines of communication. • Timely responses to RFls and submittals. • Being positive and cooperative. • Managing schedule and quality through communication and coordination. • Ensuring impeccable accountability utilizing the latest management tools. • Building stakeholder and community support through open communications. We will provide exceptional construction management and technical inspection services complete with pre -construction and post -construction, to deliver a successful project. Our goal as CM is to make certain that the project moves forward consistent with all applicable administrative requirements while focusing on the nuts and bolts of safety, quality, schedule, and cost. Berg & Associates, Inc. 1 f