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(a CITY OF SANTA ANA <br />TABLE OF CONTENTS <br />I. BACKGROUND................................................................................................................................................3 <br />II. OVERVIEW OF PROJECT..................................................................................................................................3 <br />III. SCOPE OF SERVICES........................................................................................................................................4 <br />IV. TERM OF AGREEMENT...................................................................................................................................9 <br />V. RFP SCHEDULE OF EVENTS.............................................................................................................................9 <br />VI. RESPONSE TO RFP.......................................................................................................................................... <br />9 <br />VII. PROPOSAL CONTENTS-STATEMENTOFQUALIFICATIONS(SOQ)..............................................................11 <br />VIII. CERTIFICATIONS...........................................................................................................................................13 <br />IX. REFERENCES.................................................................................................................................................13 <br />X. INSURANCE...................................................................................................................................................13 <br />XI. EXCEPTIONS..................................................................................................................................................14 <br />XII. SELECTION PROCEDURES & CRITERIA..........................................................................................................14 <br />XIII. WITHDRAWALS.............................................................................................................................................15 <br />XIV. PROTESTS.....................................................................................................................................................15 <br />XV. GENERAL TERMS AND CONDITIONS.............................................................................................................15 <br />XVI. AWARD OF AGREEMENT..............................................................................................................................20 <br />XVII. IMPLEMENTATION....................................................................................................................................... <br />20 <br />EXHIBIT1..............................................................................................................................................................21 <br />ATTACHMENT A.................................................................................................................................................... <br />21 <br />ATTACHMENTB....................................................................................................................................................21 <br />ATTACHMENTC.................................................................................................................................................... <br />21 <br />ATTACHMENTD....................................................................................................................................................21 <br />ATTACHMENTE.................................................................................................................................................... <br />21 <br />ATTACHMENTF....................................................................................................................................................21 <br />ATTACHMENTG....................................................................................................................................................21 <br />RFP No. 21-099 Downtown Unarmed Security Guard Services Page 2 of 39 <br />