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GZ�r CITY OF SANTA ANA Securi Guard Weekly Schedule Da s of the Week Time Daily Hours Mon -Wed 9:00am-10:00 m 13 x 3 days = 39 Thursday 9:00am-12:00am 15 Friday 9:OOam-12:OOam 15 Saturday 10:00am-12:OOam 14 Sunda 10:00am-10:00 m 12 Total Weeldy Hours 95 Note that posts and hours are subject to change by City of Santa Ana. B. Security Guard Main Responsibilities & Requirements: 1) Maintain direct communication with stakeholders such as City staff and his/her designee, business owners, business employees, residents, visitors and have the ability to share contact information such as a work -cell phone. 2) Provide a positive and enforcement presence to deter negative activity and to promote safety in DTSA. 3) Monitor, observe, and report illegal activities, suspicious activities, and provide assistance to merchants, businesses, residents, and City staff. 4) Visually inspect and observe outdoor designated checkpoints at regular intervals to maintain adequate security coverage throughout DTSA. 5) Contact Santa Ana Police Department when necessary upon observance of suspicious behavior or criminal activity such as vandalism. 6) Submit daily activity reports within six hours of prior security shift, noting any security incidents, suspicious activities, or calls to Santa Ana Police Department. 7) The security guard services include, but are not limited to: patrolling areas by foot, bicycle or street -legal cart; monitoring and responding to security issues, and performing the post orders and pass down duties. C. Supervisor Requirements 1) Has at least 12 months prior work experience as a security guard supervisor. Include this information as part of the requirement for Exh. A., Section 1.02.4. 2) Has training and supervisory experience commensurate with the requirements as specified herein. 3) Ensure that all posts have an approved security guard at all times and for the duration required. 4) Ensure that the Contractor provides an approved security guard for any late, absent or dismissed security guards. 5) Act as the liaison between City and Contractor regarding all issues pertaining to security guard and performance. 6) Supervisor must be available whenever guard shifts are being performed, including holidays, by telephone to respond to any issues that may arise as RFP No. 21-099 Downtown Unarmed Security Guard Services Page 5 of 39