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CITY OF SANTA ANA Phone: (714) 647-6584 VII. PROPOSAL CONTENTS — STATEMENT OF QUALIFICATIONS (SOQ) A. Proposals (Statement of Qualifications) are to be prepared in such a way as to provide a straightforward, concise delineation of capabilities to satisfy the requirements of this RFP. Colored displays, promotional materials, photographs etc., are not necessary, but may be included. Emphasis should be concentrated on conformance to RFP instructions, responsiveness to the RFP requirements, and on completeness and clarity of content. Digital dividers and clear organization of content and material are encouraged and will be excluded from the page count. B. Format: 1) Standard 8 x11 '/z page size, max 1.5 spaced, Times New Roman, minimum 11 point font, one inch margins maximum, include table of contents, 10 pages maximum for the entire proposal (digital dividers and clear organization of content and material are encouraged and will be excluded from the page count). C. Cover Letter 1) Proposals shall include a letter signed by a principal or authorized representative who can make legally binding commitments for the entity. Include type of business entity. Cover Letter shall not exceed one page. Cover letter must be addressed to the following City Project Manager: Julie Castro -Cardenas, Economic Development Specialist II City of Santa Ana — Community Development Agency 20 Civic Center Plaza M-25 Santa Ana, CA 92701 D. Services Provided 1) A description of proposed services to be provided and how they meet the needs of the City as described in Section III — Scope of Services (above). E. Firm and Team Experience 1) A general description of the firm, including size and number of employees working directly with the City on this agreement. 2) Describe in detail Proposer's prior experience in providing security guard services. 3) Firm's nearest address serving the City of Santa Ana and headquarters address. 4) Name and contact information of the supervising Project Manager, to be assigned to the agreement. The Project Manager shall act as a liaison between the City and Contractor during the term of this agreement. This Project Manager shall be subject to approval by the City and shall not be changed without the written consent of the City's designated Project Manager(s), which consent shall not be unreasonably withheld. 5) The City's Project Manager(s) shall have the right to require the removal and replacement of the Consultant's Project Manager from providing services to the City RFP No. 21-099 Downtown Unarmed Security Guard Services Page 11 of 39