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XI. <br />K41 <br />CITY OF SANTA ANA <br />The proposal must be completely responsive to this RFP. Any exceptions to the requirements of <br />this RFP must be clearly stated in the proposal. Such exceptions must be included as a separate <br />element of the proposal entitled, "Exceptions and Deviations". The City's Project Manager, in his <br />sole and absolute discretion, may authorize or deny any exceptions. <br />SELECTION PROCEDURES 8, CRITERIA <br />The City will establish a proposal review committee. The review committee will evaluate <br />proposals based on the response to the RFP, which includes adherence to outlined directions <br />and format, and the City evaluation criteria set forth below. <br />Proposers will be ranked by the review committee based on the following criteria: <br />CATEGORY <br />POINTS <br />Overall understanding of the Required Services <br />Compliance with the requirements of this RFP <br />- Suitable contractor services inline with Scope of Services in RFP <br />25 <br />- Thorough understanding of the required services <br />Experience of Firm and Personnel <br />- Familiarity with Santa Ana's businesses, residents, and community <br />- Ability to provide real-time incident reports <br />25 <br />- Proactive and innovative approach/strategy/work plan <br />Oral Interview <br />Reasonableness of Cost <br />Cost of delivering specified services is consistent with industry standards. <br />25 <br />References <br />- Previous experience with similar municipalities/areas <br />25 <br />TOTAL POSSIBLE SCORE <br />100 <br />A. A final score will be calculated for each submitted proposal and used to rank Proposers. <br />Based upon the foregoing criteria, all proposals shall be ranked by score. <br />B. The City is under no obligation to accept any proposal and reserves the right to negotiate <br />with respondents as to fees and terms. The City may reject proposals at its sole discretion. <br />If proposal fails to satisfy any requirements outlined in this RFP, it may be considered non- <br />responsive and may be rejected. <br />The City shall not be obligated to accept the lowest priced proposals, but will make awards <br />in the best interests of the City after all factors have been evaluated. <br />The review committee will recommend the qualified Proposers to the City Council or City <br />Manager for award of contract, as appropriate. <br />RFP No. 21-099 Downtown Unarmed Security Guard Services Page 14 of 39 <br />