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SANCTA ANA, CITY OF / Page 4 of 74
<br />Contact, Information
<br />Customer service numbers
<br />9qnerRf,S9 , kqranP4_@L ......
<br />Accouni Balance & Er ionslorks 1-800-950-23FZ
<br />Emeirgency si--------
<br />pryices c7utages
<br />Uulff mia Alternate Rates for En CARtL 1-800447-t3ti2t9
<br />Electric Indus" RestructuJog P2 r qrg 1400-2.2�-39()l
<br />Hearing & Speech Impalred (TTY) 1-800-352-8580
<br />Important information
<br />Rotating outages
<br />A relating outage is a controlled electric outage trial lasts approximately one hour for a
<br />group of circuits, which is used during electric system emergency condition's to avoid
<br />widespread or uncontrolied blackouts. Each SCE Customer Is assigned a relating
<br />outage group, shown on the upper part of the SCE bill. It your relating outage group
<br />begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins
<br />willi N or Exempt, you are not. Your relating outage group may change at any firne.
<br />For more information, and to see which rotating outage groups are likely to be called
<br />In [lie event of a system emergency, visit www.sce.corn or call 1-800-655-4555.
<br />Options for paying your bi'll
<br />On-line www,sce.corn or Electronic Fund Transfer
<br />Malkin Check or Money order
<br />In Pei -son Authorized payment locations 1-800-747-8908
<br />Phone QuickCheck 1-800-950-2356
<br />Credit Card-Visa/MasterCard* 1-800-254-4123
<br />Debit Card-ACCGL/NYC0Pulse,/Star* 1-800-254-4123
<br />*The Credit/Debit card payment options are not available for payment of commercial
<br />services or security deposits for commercial servlces.
<br />You may call us for' electronic payment options, to make payment arrangements, or
<br />for information on agencies to assist you on blII payment. If service has been
<br />disconnected, on the day of the service roronnection, be sure all appliances and
<br />other electric devices are turned off. For additional home safely tips, visit
<br />www.sce.com/safety or you may Call SCE Customer Service at 1-800-655-4555.
<br />Past due bills
<br />Your bill was prepared on August 9, 2016. Your bill is due when you receive it and
<br />becomes past due 19 days after the date the bill was prepared. '(on will have 15 days
<br />at your new address to pay a bill from a prior address before your service will be
<br />terminated, SCE does not terminate residential service for non-payment of bills for
<br />other classes of service. Termination of electric service requires a Service Connection
<br />charge. If YOU are a residential customer, and claim an inability to pay and payment
<br />arrangements have not been extended to you by SCE pursuant to SCE's filed tariffs,
<br />you may contact the California Public Utilities Commission (CPUC).
<br />Rules and rates
<br />SCE's rules and rates are available in full at www.sce.com or upon request
<br />Multicultural services
<br />Cambodian I eall
<br />1-800-843,1309
<br />Cftlease 1 lP
<br />1-80"43-9343
<br />Korean I P-R01
<br />00-327-3031
<br />Spanish I Espanol
<br />'1-800441.2233
<br />Correspondence: Southern California Edison (BCE)
<br />P. O. Box 6400, Rancho Cucamonga, CA 91729-6400
<br />Late Payment Charge (LPC)
<br />A late payment charge of 0.8% will be applied to the total unpaid balance on your
<br />account if full payment is not received by the due date on this bill (except for CARE
<br />and state agency accounts).
<br />Disputed bills
<br />If you think your bill is incorrect, call us and speak with a customer service
<br />representative, or if necessary, with a manager. If you feel unsatisfied with the result
<br />of such cliSGLISSiCo(S), contact the CPUC, Consumer Affairs Branch by mail at: 505
<br />Van Ness, Room 2003, San Francisco, CA 94102; or at: www.cpuc.ca.gov,
<br />1-800-649-7570, TTY: 1-800-229-6846. Include a copy of your bill, why you believe
<br />SCE did not follow its rules and rates, and a check or money order made Out to [lie
<br />CPUC for the disputed amount. You must pay the disputed amount, or send it to [lie
<br />CPUC, before the past -due date to avoid disconnection. The CPUC accepts payment
<br />only for matters relating directly to bill accuracy. While the CPUC is investigating your
<br />complaint, you must pay any new SCE bills that become due.
<br />Electronic Fund Transfers (EFT)
<br />When you proOde a check as payment, you authorize us either to use information
<br />from your check to make a one-time electronic, fund transfer from your account or to
<br />process the payment as a check transaction. When we use Information from Your
<br />check to make at) electronic fund transfer, funds may be withdrawn from your account
<br />as soot) as the same day we receive your payment. You will not receive your check
<br />back from your financial institution, but tile transaction will appear an your financial
<br />Institution statement, It you do not wish to authorize an electronic fund transfer, please
<br />call the 800 number all the front Of YOW bill.
<br />Definitions
<br />• DWR Bond Charge: Bonds Issued by the Department of Water Resources (DWR)
<br />to cover the cost of buying power for customers during the energy Crisis are being
<br />repaid through this charge.
<br />• SCE Generation: These charges recover energy procurement and generation
<br />costs for that portion of your energy provided by SCE. Beginning April 11, 2010,
<br />pursuant to CPUC Decision 10.03-022, Direct Access (DA) is again open to all
<br />non-residential customers, subject to annual limits during a four year phase -In
<br />period, and absolute limits following the phase -in. All residential customers
<br />currently returning to Bundled Service may not elect to return to DA service.
<br />• CA Climate Credit: Credit from slate effort to fight c4mate change. Applied monthly
<br />to eligible businesses and semi-annually to residents.
<br />To change your contact information or enroil in SCE's payment option, complete the form below and return it in the enclosed onvelope.
<br />Change of mailing address, 2-24-876-4649
<br />STREET# STREET NAME APARTMENTH
<br />CITY STATE ZIP CODE
<br />TELFPHONE N E-MAILADDRESS
<br />Direct Payment (Automatic Debit) EnroflmenV 2-24-876-4649
<br />1 hereby authorize SCE and my financial institution to automatically deduct illy
<br />monthly payment from the checking account as shown on my enclosed check, tell,
<br />calendar days after my bill is mailed.
<br />Signature — — ---------- Date
<br />To change your checking account information of to be removed from the Direct
<br />Payment program please call SCE at 1-800-655-4555
<br />Energy Assistance Fund (EAF): I want to help people pay their energy bill through EAF. For into visit www.sce,corfl/eaf or call �tau�low
<br />0) 205-13596,
<br />Round -up my )aloe next whole dollar amount for EAF Add this amount for FAF $ — Select one, lLqx pilIy _andsi for ELAF: IN
<br />[very One M rnh r I Every I one Month
<br />City Council 26-97 12/7/2021
<br />PREVIEW Date: Nov 03, 2021 Workspace ID: WS00800354 Funding Opportunity Number: R22AS00023
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