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JAN 10 Z022 <br />INSURANCE ON FII F N-2022-002 <br />�y <br />WORK MAY PRO( <br />C I, of utions UNTIL Ii SUAN ORES <br />Card Integrators 7orporalion © 616 <br />6 (. / -C.6 7,7, <br />3625 Serpentine Drive, Los Alamitos, CA 90720 <br />www.cardintegrators.com <br />1 LICENSE AND SERVICE <br />O. �OI,� CGf, �ILVv$en) CS3A)AGREEMENT DETAILS PROVIDED BY Cl SOLUTIONS <br />Please sign and submit the completed form to ericaa@cardintegrators.com or by fax to (562) 493-2714. <br />This agreement provides technical support of your CI Solutions software or ID card system hardware for one year or as <br />indicated on your sales order. Support is provided by Cl Solutions (Card Integrators) Monday — Friday 8:30 AM — 5:00 PM, <br />P.S.T. <br />Terms of Software Service Aereement: Cl Badge. Cl Badee 8.31. Campus Safetv Suite and Cl Verif <br />1) Be prepared to communicate your customer number and software type. <br />2) Cl Solutions (Card Integrators) provides telephone support during its normal hours of operation, 8:30 a.m. to 5:00 <br />p.m. P.S.T. <br />3) Technical support conforms to operating specifications of all software systems as originally provided. <br />4) Cl Badge 8.31 API is a licensed product and requires an annual subscription fee. Subscription fees are billed in <br />advance of the applicable subscription period. <br />5) License/Service agreement contract holds for term indicated on sales order. <br />6) Additionalcardlayouts for Cl Badge are subject to a custom design and installation fee. <br />7) Parts, labor and loaner printer is covered under a separate printer service agreement available through CI Solutions <br />(Card Integrators). <br />8) Cl Solutions software reinstallation: Cl Solutions includes the reinstallation of Cl Badge vx.x, <br />Campus Safety Suite and CI Verify only if the software ceases to function due to programming issues and file <br />corruption not related to computer viruses, malware and ransomware attacks. We do not support the reinstallation <br />when the host computer stops functioning or needs to be moved to a new location/computer. You will be charged <br />our standard technical service fees to move systems. <br />9) Installation files: If you lose your installation files, we will provide you with a USB or File Transfer Service for a <br />nominal fee of $75. Please keep in mind this will only include the configuration from the time the system was set up. <br />If you have made additional customizations they will not be included. <br />10) All minor patch software releases are provided at no charge with a current license or service agreement. Cl Solutions <br />version upgrades are not included. <br />Conditions of Software Service Agreement: <br />1. Register a system administrator for the annual term. This person serves as the point of contact for all support <br />requirements between CI Solutions (Card Integrators) and the customer. <br />2. Provide direct access to phone support at the physical placement of the ID System and be at your ID system when <br />you place the support call. <br />3. Provide internet remote access for system. <br />4. Before installi.ig any additional software or hardware to your system, notify Cl Solutions (Card Integrators). Any <br />damage, misuse or corruption of software or hardware due to the addition of software or hardware without prior <br />notification to CI Solutions (Card Integrators) will void maintenance protection. <br />S. Ensure that operating environment is clean and do not attempt to operate the system in any extreme environmental <br />conditions. <br />Terms of Limited Service Agreement: ID Card Printer <br />1) Be prepared to communicate your customer number and printer serial number. <br />2) Includes unlimited telephone and/or internet remote access support, printer parts and labor only. <br />3) Limited service agreement excludes loaner printer, contact sales for price on a loaner unit. <br />Page 1 <br />