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KDC Systems <br />An EMCOR Company <br />2.5. Factory Acceptance Testing & Metrology Lab <br />This Lab is used for conducting Factory Acceptance Tests. This Lab is also used to house Test <br />Systems for supported customers. <br />2.6. On Going Support <br />KDC Systems is committed to supporting City of Santa Ana for the next 5 years and <br />beyond. Here are some additional services, which may be of value to City of Santa Ana. <br />2.6.1. Emergency Support <br />KDC Systems maintains a 24-Hour Emergency Number. We can contractually <br />commit to getting an engineer on -site within a specified time frame in the case of <br />an emergency. <br />2.6.2. Scheduled Service Calls <br />We will schedule regular service calls. The purpose of these calls is two -fold. <br />Firstly, we will meet with City of Santa Ana and discuss the performance of the <br />system. This would be the forum for raising minor / non -emergency issues. These <br />meetings would also be used for planning future upgrades and small maintenance <br />projects. <br />Secondly, KDC Systems would use this service call to review system logs in order to <br />detect emerging issues. Special attention would be paid to alarm logs. Recurring <br />alarms can be indicative of an emerging problem which needs attention. <br />Alternatively, they may indicate an alarm that needs to be tuned or <br />reprogrammed. KDC envisions working with City of Santa Ana to reduce the <br />volume of nuisance alarms generated and 'rationalize' the system alarms. <br />2.6.3. Software Updates / Patches <br />Page 19 <br />KDC Systems is also available to monitor all city software and firmware for updates. <br />Software Updates will be applied at regular intervals (such as quarterly). In the <br />KDC Systems <br />An EMCOR Company <br />