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Regards (again), <br /> Jason Carrig <br /> Historic French Park <br /> On Feb 23, 2022, at 14:26,jason carrig <jcarrigl@hotmail.com>wrote: <br /> Mr. Gomins@ <br /> Thank you for your response. I look forward to the system now working as designed so that we can all benefit <br /> from the service. If the homeless situation (specifically the criminal element) in the city is not resolved soon, I <br /> myself may have to seek assistance from the "Quality of Life" team, as mine and my neighbors is seriously <br /> effected in a daily basis. <br /> Regards, <br /> Jason Carrig <br /> On Feb 23, 2022, at 12:43, Gominsky Jr, Kenneth<KGominsky@santa-ana.org>wrote: <br /> Mr. Carrig, <br /> On behalf of the City of Santa Ana, thank you for continuing to notify the City of <br /> ongoing issues and concerns. Your specific issue of being directed to CityNet and then <br /> being told you would have to re-contact the police if the issue was not remedied has <br /> been addressed. Although CityNet and Quality of Life Teams (QOLT) work very closely <br /> in the field requesting assistance to and from each other to bring closure to each <br /> specific incident, CityNet Dispatch is not notified of this field work. <br /> Your information has allowed the City to work with its vendor to hopefully address the <br /> issue and rectify CityNet Dispatch's response to the general public. As you inquired, <br /> "Why would I not simply call the PD each time and say that this is the case and save <br /> myself some time. Is there not a step by step procedure for Citynet for these call outs, <br /> which if service is refused results in them informing the PD and transferring the call?" <br /> My response to the question; Inter-team contact is occurring behind the scenes <br /> between field teams and appropriate follow-up resources are notified in an attempt <br /> bring closure to the incident. Follow up resources of course respond when available. In <br /> essence, CityNet is responding to calls for service, offering services and subsequently <br /> triaging the scene for follow-up which is occurring at the field level. It is un-necessary <br /> for you to re-contact the police following a CityNet contact, that is occurring internally. <br /> Again it is important to understand the complexities revolving around the homeless <br /> issue. Whether activity is occurring on public or private property, whether the conduct <br /> 3 <br />