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Attachment 1 <br />4.3.6.1 Site Visits, Education and Outreach - Commercial and Multi -Family <br />Organics Recycling <br />if a Customer rejects the proposal from the Contractor or does not provide a response <br />within 30 days of the Contractor submitting the proposal, and, after at least three <br />documented attempts by the Contractor to follow-up with the Customer, the Customer <br />continues to be non -responsive, the Contractor may refer the Customers to the City for <br />enforcement action through any future ordinances that may be implemented by the <br />City. Such a referral to the City by the Contractor for non -compliant accounts must <br />include a written summary of the actions taken by the Contractor to implement an AB <br />1826/SB 1383-compliant program; a copy of the written proposal submitted to the <br />Customer by the Contractor; and any written correspondence from the Customer to the <br />Contractor. If, after the City begins enforcement proceedings against the Customer, the <br />Customer agrees to comply and implement an AB 1826/SB 1383-compliant program, <br />the City will notify the Contractor of the Customer's willingness to comply and the <br />Contractor will coordinate with the Customer to implement an AB 1826/SB 1383- <br />compliant program. <br />Page 7 of 8 <br />