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0 CITY OF SANTA ANA C. CORRESPONDENCE PROCESSING 1. All correspondence shall be processed within two (2) business days from date of receipt; 2. Obtain approval from the City on all standard forms, notices of delinquent violation, and correspondence. The Vendor must ensure that all forms conform to applicable State and Federal laws. 3. Submit copies of standard forms, notices of delinquent violation, and other types of standard correspondence with bid proposal. D. REPORTING 1. The Vendor shall be responsible for providing regular daily, weekly and monthly reports on demand to the issuing agency within three working days of the report being req nested. 2. Although other reports may be required, the vendor shall be capable, at a minimum, of producing reports relating to scofflaws, open citations, bank deposits and citation dispositions. The vendor must be capable of delivering these reports to the Police Department on an agreed schedule. 3. The Vendor shall provide duplicate or replacement reports at no additional cost to the city. 4. Copies of citation abstracts shall be provided to violators at no cost upon request. 5. The following Vendor reports are required monthly; Repeat offender list (5 or more), citation analysis by officer, citation analysis by violation, citation status report, out of state status, out of state revenue, hot sheet, distribution revenue summary, violation statistics, violation analysis by officer, detail citation report by officer, monthly citation statistics, yearly statistics of issuance, citation summary report, bail payment summary report, DMV citation cleared with bail (collected), DMV citations cleared without bail (not collected), DMV registration hold listing, Refunds report. Provide an online report generation capability; 6. Provide weekly license plate number to citation number cross reference reports sorted by license and citation. Provide additional reports monthly as may be needed by management or auditors; 7. Submit a sample of the standard reports used with bid proposal. 8. Able to work with the Agency to design reports upon need and provide it to the Agency at no cost. E. TOLL -FREE TELEPHONE SERVICE 1. Provide a toll -free telephone number for inquiries and credit card payments; 2. Operate the toll -free telephone service 24 hours a day, seven days a week, 365 days per year, for the 50-states, Canada, and Mexico; 3. Ensure that customer service representatives are available to provide instructions and information on general parking policies, procedures and administrative adjudication procedures for the City. At least one customer service representative shall be available for Spanish translation during regular business hours Monday through Friday. RFP No. 21-128 AUTOMATED PARKING CITATION AND PROCESSING SERVICES Page 20 of 31