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ix. Any unusual incidents occurring at the parking and valet operations, such as accidents, security problems, damage to vehicles, or any incident in which a police/security report is taken, etc. x. Customer comments or complaints and resolution. xi. Personal injuries. xii. Significant personnel changes and other situations of which Owner should reasonably be aware. xiii. Operator will also submit to Owner various management reports deemed necessary by Owner. xiv. Any applicable reporting for the security cameras, including if there are incidents or repairs necessary. xv. Any applicable reporting for the APGS, including if there are incidents or repairs necessary. xvi. Operator will also provide other monthly reports as required for maintenance, accident, and other incidents or occurrences as may be required by Owner. xvii. Operator will submit a detailed list of accounts receivable, keycard audit, and approved no charge monthly accounts. b. Compensation Due: Should operation of provided services begin on a date other than the first of the month, the compensation due to Owner will be prorated, based on a thirty (30) day month for the first month. Compensation due to Owner from Operator will thereafter be payable on or before the 15' (fifteenth) calendar day of each month following the applicable month of operation. i. Losses: Operator will assume all responsibility and reimburse City for any losses that may result from its acceptance of counterfeit bills, or other forms of payment for parking or any other types of charges or fees when such payments are returned or rejected. Operator must also reimburse the City for missing tickets at the daily max rate. ii. On -Site Operating Costs: Operator will administer payment of all on -site operating costs for the Parking Facilities. Owner will reimburse Operator for Operating Expenses incurred by Operator as described in this Agreement. However, Owner will not reimburse Operator for any costs or expenses incurred by Operator not covered in this agreement, or that do not have detailed original invoices clearly showing purchase item and amount. c. Operator will also submit to Owner a detailed list of accounts receivableand no -charge monthly accounts for the month, along with various management reports reasonably deemed necessary byOwner. 2. Invoice: On a monthly basis, Operator shall use the parking revenue generated to collect its Management Fee and Operating Expenses Reimbursements. Operator shall then submit payments to Owner for the remaining net income generated on a monthly basis. Operator shall also provide monthly reports and supporting documentation to Owner reflecting gross revenues collected by Operator and total operating expenses incurred by Operator. If Operator's expenses exceed the income generated for any given month, Operator will submit an invoice, payable net 45 days. A-6