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Docu&gn Envelope ID: C613659F-24594F6F-8E37-AA4811 D1C7BA Mobile Citizen - Direct Customer Terms of Service Version: April 6, 2021 IMPORTANT — READ CAREFULLY: These Direct Customer Terms of Service (including the "Customer Registration" cover page, these "TOS"), as they may be amended as hereinafter provided, together with the applicable Mobile Citizen quote or order form ("Order") into which these TOS are Incorporated by reference, form a binding legal agreement (the "Agreement") between Mobile Citizen LLC ("Mobile Cit- izen") and the customer entity listed in the cover page (the "Customer"). Notwithstanding any other pro- vision hereof, the Agreementwill not be in effect until (1) Mobile Citizen has, in Its sole discretion, approved the Customer, and (ii) Mobile Citizen and Customer have both signed and delivered this Agreement, The Agreement governs Customer's access to and use of the wireless broadband service identified In the Order, that Mobile Citizen makes available under this Agreement (including any associated media and documentation, the "Service"), The Service is controlled and made available by a third party that may change from time to time (the "Provider"). For more information regarding the technical specifications of the Service, please refer to AoDendix A attached hereto (for reference purposes only). The "Effective Date" means the date both parties hereto have executed the cover page of this Agreement. NOTE THAT THIS AGREEMENT IS SUBJECT TO CHANGE. 1. Scope of Agreement. a) Service. Subject to Customer's continued compliance with the terms and conditions of this Agreement, Mobile Citizen will make the Service available to Customer for use by Permitted Users (defined below) based on the number of subscriptions purchased in the Order (each, a "Subscription"). Each Subscription will be paired with a single piece of Equipment, and in no event may Customer associate more than one piece of Equipment with a particular Subscription. All rights not expressly granted in this Agreement are reserved by Mobile Citizen. Neither Customer nor any Permitted User is granted any rights to any firmware or software under this Agreement. b) Subscription Term, The Initial term of each Subscription shall be set forth in the Order and subject to Service availability and any price adjustments then in effect. The initial term of each Subscription may be extended by the parties' mutual written agreement. The initial Subscription term and any subsequent renewal Subscription term are collectively referred to herein as the "Subscription Term". If Mobile Citizen does not receive payment in full for any applicable Subscription Fees (defined below), Mobile Citizen reserves the right to immediately suspend or terminate Customer's use of the Service for the applicable Subscription(s). c) Permitted Users. "Permitted Users" means (i) any users, recipients or beneficiaries of Customer's own non-profit, social welfare or educational programs or services, (II) any of Customer's employees or independent contractors, or (III) any of Customer's students, faculty, administrators and staff, in each of the foregoing cases, (A) only while such persons meet the requirements of at least one of {i)-(iii}, and (6) regardless of whether the individual has reviewed or agreed to this Agreement. Once the status of a Permitted User changes so that the individual is no longer a Permitted User, Customer is responsible for ensuring that such individual no longer makes use of or accesses the Service. Customer is responsible to Mobile Citizen for the conduct of Permitted Users, including all Permitted User account activity related thereto, as if such conduct were Customer's own, and Customer will notify Mobile Citizen immediately of any unauthorized I""111192d4