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Attachment A - Joint Agreement for 800 MHz CCCS Page 34 of 83 The System is dedicated primarily to public safety agencies, the agencies that support public safety and public utility and service agencies. Protocol / Standard The System utilizes the APCO Project 25 Phase 1 digital radio standard for the voice and control channels. The microwave radio system is a digital system that adheres to Telecommunications Industry Association (TiA) / Electronic Industry Alliance (EIA) standards. 4.2 Radio System Management The Lead Agency is responsible for System administration and the day-to-day management, operation and oversight of the System and for the maintenance of this SOP. While their specific duties are not detailed in this document, their general duties Include: • Monitoring the System and components for normal operations. • Diagnosing System performance, problems, and developing corrective action recommendations. • Dispatching appropriate repair services in the event of a malfunction of System equipment. • Managing the database elements, including subscriber IDs, talkgroup IDs, and the various parameters that relate to their effective operation. • Working with all agencies and their technical staff to diagnose and resolve problems that involve radio operations, maintenance or repair of the equipment. • Serving as the point of contact (POC) with equipment manufacturers for issues related to the radio System. • Providing timely Information to System users on issues that arise, or repair/maintenance issues related to System equipment that would affect normal radio operations. • Monitoring System databases for normal operations and conducting regular database backups. • Programming of all subscriber radios and dispatch consoles with System access. • Encryption management including managing and maintaining encryption keyloaders. The Lead Agency makes decisions on issues related to the day-to-day operation of the System and addresses urgent or emergency operational, maintenance, or repair decisions. An urgent or emergency situation is one where immediate decision authority is needed to allow the System as a whole, or any of the subsystem components, to continue supporting normal Wide -area voice communications services. It is recognized that Lead Agency may have to obtain authorizations from the CCCS Governance Committee to make longer -term or non -emergency capital or repair expenditure decisions. Due to the complexity and distributed administration and maintenance of the System, problems can typically occur when changes are made to hardware or software. In order to keep all System users informed of any updates, notifications will be sent to all dispatch centers and designated User Agency contacts when the following actions occur: