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Attachment A - Joint Agreement for 800 MHz CCCS <br />Page 47 of 83 <br />Incident/tacticai dispatch personnel maintain familiarity with features and functions of <br />MCU in order to rapidly and effectively communicate with public safety personnel and <br />are also able to identify and establish interoperability solutions when appropriate or <br />directed. <br />Only qualified personnel perform incident/tactical dispatch functions on System <br />resources. <br />• Incident/tactical dispatch personnel maintain familiarity with all applicable sections of <br />the SOP. <br />4.17 Radio (Subscriber) User Training <br />Purpose or Objective <br />Establishes the minimum training standards for radio users, which ensures proper operation of <br />radios on the System. <br />Operational Context <br />System functionality and integrity shall be maintained by ensuring that only trained personnel <br />operate radio equipment. <br />Protocol/Standard <br />Radio users shall successfully complete appropriate training on assigned radios before being <br />allowed to operate on the System. Appropriate training shall include formal training from a <br />qualified instructor or approved media and, at a minimum, include the following: <br />• Radio users shall be trained on the technical operation of assigned radios. Training will <br />be required biennial. <br />• Radio users shall be trained on how to operate the radio within the System along with <br />any special features of the System they will use, e.g., emergency button, call alert, etc. <br />• Radio users shall be trained on and demonstrate proficiency with all applicable mutual <br />aid and interoperable communications resources and standard operating procedures. <br />• Radio users shall maintain awareness of the mutual aid, interoperability channels or <br />talkgroups in their radios, as well as how to navigate to them when necessary. <br />• User agencies will make an effort to conduct ongoing refresher training for radio users <br />periodically following their initial training (e.g., build into in-service training, dispatch <br />centers conduct random tests, roll call training, on -shift training, etc.). <br />Lead Agency staff assists user agencies in identifying training needs and implementing training <br />programs to meet those needs. The Lead Agency also employs a qualified training officer who is <br />available to provide this training to authorized System users. <br />Procedure <br />This SOP does not contain specific training procedures or training modules, however, Lead <br />Agency staff assists with radio user training when requested. <br />Management <br />