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DocuSign Envelope ID: 885498D2-1CBA-4928-AE9B-EDEEE17D7376 (1) Position Types are classified as "D" for Direct or "A" for Administrative. Direct services positions include staff who are integral to service delivery and may include staff who provide direct face-to-face service to clients and/or staff who supervise/manage direct service personnel. Administrative positions include staff that support service delivery and whose activities and functions can be directly allocated to the program. (2) For hourly employees, Full -Time Equivalent (FTE) is defined as the amount of time (stated as a percentage) the position will be providing services under the terms of this Agreement. This percentage is based upon a 40-hour work week. For salaried employees, FTE is defined as the amount of time (stated as a percentage) the position will be paid for under the terms of this Agreement, regardless of the number of hours actually worked. (3) Maximum hourly rate which will be permitted during the term of this Agreement; employees may be paid at less than maximum hourly rate. 13.5.1 Workforce Specialist II (SA WDB Case Manager) Duties: 13.5.1.1 Manage caseload, advise PARTICIPANTS of career and training opportunities, develop PARTICIPANT employment plans, and is responsible for PARTICIPANT outcomes. 13.5.1.2 Oversee PARTICIPANT job search activities and program enrollments, identifies and develops job opportunities appropriate for PARTICIPANTS. 13.5.1.3 Market services to employers and PARTICIPANTS, conduct employment/job sector workshops, give presentations and prepare informational materials, and maintain contacts within the business community to provide employers with qualified candidates. 13.5.1.4 Monitor employment rate/employee retention rate and customer satisfaction rate and develops plans for improvement. WDM0522 Page 18 of 23 March 1, 2022