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ul r., a iiiinii IuuN rcau ,wU niµ neN ruw rri yxma ii � N rcai it v a �u nrvy N iiiiiii ua a aoN ^AO I d d f U IU N P IU .INN A 7N k 11 I uh ra a v I >r <br />r, a <br />�im��aaiaPI,,,��m,,�Ix�llll�lllaml,a��,,,�,A�II��,�i�ila,r,NQ�IP,,a,alr �6A°Pam,,���,,��I,��,�,,��PI,��I,I�,�.�A��N,,�,�liim,,lallu�CAA����fi�l�l�l��fi���������������������IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII <br />GOAL #3: To improve health literacy; reduce gaps in health disparities for low income, medically underserved patients at Federally Qualified Health Centers and other <br />community clinics in the highest SVI areas in Orange County. <br />OBJECTIVE ACTIVITIES/TASKS RESPONSIBLE TIMEFRAME EXPECTED OUTCOMES <br />PERSONS <br />• To conduct current state Coalition Director Complete by End of <br />assessment and root cause Develop and implement a current state of Programs; and October 2021 Detailed Insights document <br />analysis. assessment (survey and/or interview Program outlining key learnings and <br />questions). Manager opportunities for <br />improvement. <br />• Analyze qualitative and quantitative <br />data <br />• Co -design and test solutions in <br />health centers. <br />• To develop transition and <br />sustainability plans. <br />• Conduct root cause analysis (utilizing <br />tools such as the fishbone diagram). <br />• Implement Rapid Improvement event(s) <br />with select stakeholders. <br />Coalition <br />• Present problem statement; <br />current state assessment; and <br />Director of <br />root causes. <br />Programs <br />• Lead activity to prioritize root <br />Program <br />causes to be addressed <br />Manager <br />immediately vs. long term; <br />Director <br />Policy & <br />• Co -design and prioritize <br />Government <br />solutions to test within health <br />Affairs <br />centers. <br />• In collaboration with Cohort One and <br />Policy <br />Cohort Two Health Centers develop <br />Analyst <br />plan to test effectiveness of identified <br />solutions in improving health literacy <br />and reduction of gaps in health <br />disparities for low income, medically <br />underserved patients. <br />• Provide overview of National CLAS <br />Coalition Team: <br />standards and other legislative bills to <br />Director of <br />the community health center leadership <br />Programs <br />team. <br />Program <br />• Develop and/or enhance health center <br />Manager <br />policies utilizing National CLAS <br />Director <br />standards; Healthy People 2030; and <br />Policy & <br />other legislative bills. <br />Government <br />Affairs <br />By January 2022 <br />complete co -design. <br />By end of March 2022 <br />for designing and <br />testing interventions <br />based on need (Cohort <br />One Clinics) <br />By end of 2022 design <br />and testing complete for <br />Cohort Two Clinics <br />• To prioritize root cause of the <br />problem to address. <br />• To select interventions to test <br />in the Community Health <br />Center to address root cause <br />(s) of problem) <br />By June 2023 To complete and implement a <br />sustainability plan for each <br />health center; and to develop <br />a Playbook outlining the <br />process of the Health Literacy <br />work to scale up with other <br />health and organizations. <br />