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The <br />Z,,' 4 Hanover <br />Insurance Group.. <br />01-13A140814 1001637 <br />IDENTITY THEFT RESOLUTION SERVICES <br />(POWERED BY IDENTITY THEFT 911) <br />Are you or your resident family members at risk for identity theft? Do you need expert assistance <br />with an identity -related concern? IDENTITY THEFT RESOLUTION SERVICES from Identity Theft 911 <br />give you one-on-one assistance in the following situations: <br />Access Phone Number. 800-628-0250 <br />If you or a resident family member suffer the loss or theft of private personal data, contact Identity <br />Theft 911 for proactive guidance that can include Fraud Alert service. If you wish, a fraud specialist <br />can assist and place a free fraud alert on your credit file to reduce the risk of fraudulent accounts <br />opened in your name. This service also includes additional preventative measures and one-on-one <br />assistance, depending on the risk. <br />If you or a resident family member suffer the loss or theft of private personal data, contact Identity <br />Theft 911 for Identity Restoration Case Management services. A fraud specialist will guide you <br />through the process of restoring your identity and handle all of the work, including completed <br />documentation and notification assistance. Victims also receive one year of credit monitoring, as <br />well as free fraud monitoring of over 1,000 public databases. <br />Learn How to Protect Your Identity <br />We recommend that you regularly visit The Hanover Insurance Group and Identity Theft 911 <br />comprehensive resource and knowledge library - www.hanover-identitytheft911.com - for the latest <br />media alerts, identity theft tips, in-depth newsletters and much more. <br />Keep this access information handy in case you ever need help with an identity -related problem. <br />Access Phone Number: 800-628-0250 <br />The Hanover Insurance Group makes no guarantee of results and assumes no liability in connection with either the <br />information or assistance provided by Identity Theft 911. Any and all external Websites <br />are for informational purposes only. <br />391-1585 12 11 Copyright 2009, The Hanover Insurance Group <br />Dr cnureas rwfarrad to herein <br />RAMatugemedDMslnn <br />REVIEWED &APpR mBr. <br />� <br />Risk ManagementSpecialist <br />