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TABLE PS-2. PUBLIC SERVICES ELEMENT IMPLEMENTATION <br />Agency / <br />Ref # Implementation Action <br />Time Frame <br />r. PS-3: Utility infrastructure <br />Supply, maintain, and expand City services and infrastructure improvements through innovative funding options and sustainable <br />Stormwater management. Require all new development and significant redevelopment projects within the city <br />3.1 to incorporate best management practices for stormwater capture and treatment per municipal NPDES (National <br />PWA <br />Pollutant Discharge Elimination System) permit requirements. <br />Ongoing <br />Urban runoff mitigation. Require new development and substantial remodels to prepare and submit an urban <br />PWA <br />3.2 <br />runoff mitigation plan to the City's Engineering Division. <br />Ongoing <br />Telecommunication. Establish requirements for the installation of state-of-the-art internal telecommunications <br />PEA <br />3.3 <br />technologies in new development projects. <br />2024 <br />3.4 <br />Telecommunication master plan. Adopt a fiber optic telecommunications master plan that considers residential and <br />PWA <br />nonresidential users. <br />2021 <br />Utility improvements. Prepare a study to inform determining the fair share costs of necessary water, sewer, and <br />PWA <br />3.5 <br />storm drain improvements for projects in land use focus areas. <br />2021 & <br />ongoing <br />3.6 <br />Wastewater treatment. Continue to collaborate with regional partners to capture, treat, and recycle wastewater. <br />PWA <br />Ongoing <br />Water quality. Continue participation in international taste competitions to foster awareness of high -quality public <br />PWA <br />3.7 <br />water and community pride. <br />Annually <br />Water quality report. Continue to publish the annual water quality report on the City's website and advertise it to <br />PWA <br />3.8 <br />the community. <br />Ongoing <br />Emergency water. Coordinate with neighboring water utilities to continue multiple emergency interconnection <br />PWA <br />3.9 <br />practices and maintain mutual aid program participation. <br />Ongoing <br />Water -efficient programs. Continue to collaborate with regional water agencies to promote and provide resources <br />PWA <br />3.10 <br />and rebates for the installation of water -efficient fixtures and landscapes. <br />Ongoing <br />Service rates. Continue to perform periodic (approximately every five years) cost of service studies and recommend <br />PWA <br />3.11 <br />prudent affordable water and sewer rates. <br />Ongoing <br />Infrastructure funding. Continue to pursue grant funding and low-cost loans for improving and upgrading the water <br />PWA <br />3.12 <br />and sewer systems. <br />Ongoing <br />Administrative streamlining. Research best practices for streamlining administrative processes and providing <br />PBA <br />3.13 <br />services online. Survey city customers to identify optimal service models. <br />2023 <br />Technology upgrades. Prepare a schedule of technology upgrades and necessary resources to expand online <br />services that maximize economies of scale and inter -department solutions. Upgrades should include both physical <br />PBA/Finance <br />3.14 <br />and process improvements, such as establishing electronic plan checking, the digitization of City records and the <br />2022-2024 <br />citywide records management process, and online appointment scheduling system. <br />Agenda management. Consider enhancements to the agenda management system to ensure public meetings run <br />CMO <br />3.15 <br />smoothly, increase internal efficiency, document decisions proficiently, and maintain public transparency. <br />2022 <br />Notes: <br />CDA- Community Development Agency CMO- City Manager's Office HR- Human Resources Department <br />PBA - Planning and Building Agency PWA - Public Works Agency PRCSA - Parks, Recreation and Community Services Agency <br />PD - Police Department <br />© associated with environmental justice policies <br />1� rr .1..•• CITY OF SANTA ANA GENERAL PLAN <br />