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Information Technology <br /> www.santa-ana.org/it <br /> Item # 17 <br /> City of Santa Ana <br /> 20 Civic Center Plaza, Santa Ana, CA 92701 <br /> Staff Report <br /> May 3, 2022 <br /> TOPIC: Purchase of HP Support Services for Servers and Storage Systems <br /> AGENDA TITLE: <br /> Award a Purchase Order in the Amount of$147,988.87 to Hewlett Packard Enterprise for <br /> Server and Storage Support (Non-General Fund) <br /> RECOMMENDED ACTION <br /> Authorize a one-time purchase and payment of purchase order to Hewlett Packard <br /> Enterprise for HP Support Services for Servers and Storage Systems, for a three-year <br /> period beginning May 14, 2022 through May 14, 2025, in the amount of $147,988.87, <br /> subject to non-substantive changes approved by the City Manager and City Attorney. <br /> DISCUSSION <br /> The City's two data centers support the continuous City business operations on a 24 <br /> hours a day/ 7 days a week/ 365 days a year (24/7/365) cycle. In order to provide this <br /> service level, the Information Technology Department maintains the computer <br /> infrastructure with manufacturer-supported, 24/7/365 maintenance contracts. The <br /> Hewlett Packard servers and storage equipment within the data centers require <br /> provisions with access directly to the manufacturers' technical support centers. This level <br /> of support allows the manufacturer to interactively and remotely diagnose system <br /> difficulties and provide solutions to localized problems and return equipment back to <br /> service as soon as possible. In addition, the support contract with Hewlett Packard <br /> includes access to bug fixes, patches, and upgrades. These are essential for preserving <br /> the fitness and considerable investment of the hardware. <br /> Santa Ana City Ordinance No. NS-2312 authorizes the City to purchase against contracts <br /> from any public agency utilizing a competitive bid process. Hewlett Packard is an <br /> authorized dealer that offers the National Association of States Procurement Officials <br /> (NASPO) Valuepoint cooperative contract for HP equipment, annual support and <br /> maintenance. The existing NASPO master contract (Exhibit 1) was awarded as a result <br /> of open, competitive bidding conducted by the State of Minnesota, resulting in master <br /> agreement no. MNNVP-134 and California Participating Addendum No 7-15-70-34-002. <br /> City Council 17 — 1 5/3/2022 <br />