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8 City of Santa Ana On Call Right -of -Way Services: Property Management C. UNDERSTANDING OF NEED The City of Santa Ana is seeking a professional consultant to coordinate and manage property management tasks with the City. Monument will provide post acquisition property management services during the transition from occupancy to demolition, including the coordination of utility connections and disconnections, preparing and facilitating short-term rental agreements, rent collections, providing eviction services, property maintenance and security, preparing and issuing notices to vacate in accordance with state law, coordination of final asbestos and lead surveys, and monitoring the demolition of structures and removal of underground storage tanks or other environmental concerns. Not only does Monument have a clear understanding of the City needs, we have over a decade of experience working directly with the City of Santa Ana delivering many projects. As mentioned in this proposal, many of our team have delivered projects and worked with the City, including Principal -in -Charge, Daniela Borbe. This direct experience working with the City of Santa Ana provides Monument valuable insight into the City's real estate and right-of-way needs. In particular, we understand the City is looking for a trusted Consultant that provides quality service, but also goes above and beyond in achieving the City's objectives as follows: Loca Monument's office and its Team are within short driving distance to the City and we know 0 the City and surrounding areas well. We believe this is vital to serve the City and community by providing quick response times for in -person meetings, walk-throughs, site inspections and City meetings. Monument understands the budget constraints the City faces, and will find cost -saving solutions to minimize overall project costs. As Daniela has demonstrated on past AT City projects, she is an out -of -the -box thinker and guides the City on matters that could have significant cost implications. ResponsivenesE Our clients feel valued and taken care of. We accomplish this through our responsiveness. Our Team is always on -call and we respond to our emails, calls and text 9 messages in a timely manner. In fact, we have an internal company policy that requires our team to respond within 2-4 business hours. Daniela and Curtis are the epitome of this policy and are p p p Y always quick to respond and take immediate action. The Monument Team are hands-on and takes great pride in providing the City with the highest level of service and attention. KnMIAlinn 4h9% Prnrncc Our first-hand knowledge and working relationship with City staff will make it easy to integrate quickly onto the City's projects and avoid any natural learning curve faced by our competitors. Monument can step in and make an immediate impact... and we will. We are keenly aware of the City's internal policies and procedures and know precisely what the City requires to process project issues. The Monument Team provides win -win solutions that accomplish the goals of the City while ensuring fairness to those impacted by the City's projects. Quality Assurance/Quality Contro. The Monument Team follows a quality control procedure for all activities including Property Management. Our procedure are documented and all staff are trained to run their tasks and delivery items though our QA/QC process. We are obsessed with quality and ensure our delivery meets the highest standards. City Council 28 — 188 5/17/2022 monument