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EXHIBIT A SCOPE OF SERVICES Illumination Foundation will provide one (1) site staff 24-hours a day, seven days a week, at the hourly rate of $2313, and one (1) case manager to provide case management for clients Monday through Friday for 4 hours each day, at the hourly rate of $2875, as shown in Exhibit B. Illumination Foundation will apply a 10% admin fee on invoices. The services highlighted below have been modified from the original contract for the Interim Women's Shelter: GOOD NEIGHBOR POLICY Illumination Foundation is committed to communication with neighbors on an ongoing basis. As part of this commitment, a public inquiry phone number and contact information will be posted. Community stakeholders may call this number for information about the site or to have any questions answered. Any community complaints and/or inquiries about the program will be recorded and forwarded to the appropriate staff for prompt investigation. Illumination Foundation will be fully committed to an appropriate customer service response and will consider the resolution of community complaints a high priority. MEALS Breakfast, lunch, and dinner will be provided for all clients. The City of Santa Ana will utilize the services of a long-time partner to fill this need until such time we are fully equipped to prepare food in-house. The City will provide staff to coordinate food pick up from vendor and delivery to the Homeless Navigation Center. The City will also be responsible for coordinating, purchasing and the delivery of healthy snacks and drinks to the site. Any food catering arranged by Illumination Foundation must be approved by the City before being invoiced to the City for payment. HYGIENE FACILITIES Hygiene facilities ill be provided on -site including toilets and showers. Clients will be encouraged to utilizjethese facilities daily. Toiletries will be provided by Illumination Foundation to clients as needed. TRANSPORTATION The City of Santa Ana will provide a driver and van to transport clients in and out of the Homeless Navigation Center to predetermined drop off/pick up locations throughout the city as determined by the City of Santa Ana. The transport schedule will be coordinated with Illumination Foundation. Other transportation may be completed by Uber, Lyft, Veyo and OCTA depending on the availability of transportation, the volume of clients requiring transportation on a given day, and the client's vulnerability and capabilities. SECURITY Illumination Foundation will contract with a state -licensed security vendor that will be stationed inside and outside of the facility property 24 hours a day, 7 days a week. The City will contract