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(Attachment 2)
<br />City of Santa Ana CDBG Scope of Work
<br />Program Year 2023-2024 (July 1, 2023 - June 30, 2024)
<br />Name of Organization Orange County Fair Housing Council, Inc. (dba Fair Housing Council of Orange County)
<br />Name of Funded Program Santa Ana Fair Housing Education, Counseling and Enforcement
<br />Annual Accomplishment Goal
<br />Unduplicated Participants antici ated to be served during the 12-month contract period.
<br />3,600 TOTAL 3,600 Santa Ana Participants 1 1 3600 Low Income Participants 100%
<br />Schedule of Performance
<br />(estimated)
<br />Quarter 1: JUL 1 - SEP 30
<br />Quarter 2: OCT 1 - DEC 31
<br />Quarter 3: JAN 1 - MAR 31
<br />Quarter 4: APR 1 - JUN 30
<br />Unduplicated
<br />Participants
<br />A
<br />Estimated
<br />Invoicing
<br />$ 16,400.00
<br />$ 12,150.00
<br />$ 15,000.00
<br />$ 16,450.00
<br />$ 60,000.00
<br />Program and Funding Description
<br />Fair housing education, counseling & enforcement services combined with landlord -tenant counseling will be
<br />provided citywide to current or potential Santa Ana housing providers and consumers. While almost all those served
<br />(about 95%) will be income eligible under CDBG program standards, anyone contacting us regarding housing -
<br />related issues in Santa Ana will be served. Services will be provided largely via telephone, e-mail and facsimile, from
<br />our office in Santa Ana, with in -person and walk-in services provided in the community or at our office, as public
<br />health considerations allow, as needed and appropriate. Some program activities, mostly education and outreach or
<br />workshops, will occur virtually or at various sites within Santa Ana. Our office hours are 9:00 am to 1:00 pm and
<br />2:00 pm to 6:00 pm, Monday to Thursday, and 9:00 am to 1:00 pm and 2:00 pm to 5:00 pm every other Friday. Walk-
<br />ins are welcome at any time, as public health considerations allow, and appointments are available. Community
<br />events and workshops can occur on any day or time, with workshops attempted to be scheduled to accommodate
<br />clients normal working hours. We have extended office hours until 7:00 pm on the 3rd Wednesday of the month to
<br />enhance client access outside of normal working hours.
<br />Specific services are:
<br />A. FAIR HOUSING ENFORCEMENT: - Respond to 12 or more allegations of discrimination that are sufficiently
<br />meritorious to open a case file. We will address all allegations of housing discrimination made by current or potential
<br />Santa Ana households. If fewer than 12 case files are opened, to compensate, we will perform paired, on -site audit
<br />tests of multi -family housing, substituted on a one -for -one basis.
<br />B. COMMUNITY EDUCATION: - Involvement in at least 30 Santa Ana education and outreach events, either
<br />presentations, virtual sessions or information tables, reaching over 450 heads of households, and about 1,050
<br />residents in all. Distribute at least 3,600 pieces of educational material or information packets. Offer a poster/essay
<br />contest within Santa Ana elementary schools. Hold 3 landlord workshops, with 2 in English and 1 in Spanish, and 8
<br />tenant workshops, with 4 in English, 3 in Spanish and 1 in Vietnamese. Conduct presentations on landlord -tenant
<br />and fair housing laws as requested by City staff of elected officials. Provide training and technical assistance to City
<br />staff as well as to real estate agents, lenders, apartment managers/owners, and other housing industry
<br />professionals.
<br />C. LANDLORD/TENANT COUNSELING: Handle about 950 requests for service, from about 905 unduplicated
<br />households comprised of about 3,680 people, addressing about 2,910 inquiries, disputes or issues. Most
<br />discrimination occurs within the landlord -tenant relationship, so this service facilitates our primary goal by assisting
<br />in uncovering possible housing discrimination. About 30% of the discrimination investigative caseload comes from
<br />contacts that were initially presented as landlord -tenant disputes or issues. We will assist housing consumers and
<br />providers in resolving questions and avoiding disputes over evictions, deposit returns, substandard conditions, and
<br />other landlord -tenant matters, including the City's Rent Stabilization and Just Cause Termination ordinances. Staff
<br />members counsel housing consumers and providers about both their rights and responsibilities.
<br />23-24 Exhibit A
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