UNITED SITE SERVICES, INC. - Laserfiche WebLink

Home Browse Search

(United' SITE SERVICES 1-800-TOILETS 7 UnitedSite5ervices.com City of Santa Ana, CA On -Call Chain Link Fencing — Various Sites RFP# 21-123 Company Overview: United Site Services is the nation's leader in temporary site services including portable toilet rentals and services, luxury restroom trailers, shower trailers, office trailer systems, temporary fence rental services, temporary power, and other services including Roll Off Dumpsters, Storage Containers, Septic hauling etc. Our operating footprint is made up of 2,700+ associates across 4 operating regions, covering 30 states and 49 major MSAs. USS is unique and stands apart from the competition because we cover the largest footprint compared to any other site services company. We have an unmatched fleet, dedicated account managers, provide a one call resolution, and have a 24/7 customer service team. All USS employees go through pre -employment background checks, drug and alcohol screen and E-Verify to certify they are legally able to work in the United States. All service employees are issued OSHA approved Personal Protection Equipment and trained in its proper use, emphasizing our commitment to safety. The company is accountable; we deliver on our commitments. We develop positive and professional relationships with all our customers. We make sure to understand what pain points the customer has had In the past to make sure those don't happen and what values are most important to them. Our technicians are constantly learning and training with the weekly safety meetings the company holds. We set the industry standard. The closest competitor is 1/10`h our size. Our trucks have GPS trackers and our technicians have hand held electronics that track every stop and service from the exact GPS coordinates dawn to the exact minute. The hand helds can also record pictures and notes from technicians in case necessary. Our operations team and account managers work very closely and can always relay any messages to the customer if something comes up at a del ivery/! nstall/pickup/service. Key Personnel: Project/Account Manager: Shelley Cheney Shelley.chenev@unitedsiteservices.com 626-818-6825 Shelley has 22 years of experience in the temporary site services/sanitation industry. Shelley has complete product knowledge, including truck load and tank sizes, and their capabilities and time frames needed to complete a task. In addition to having Shelley as the Account Manager, our company provides a 24/7 customer service team. Understanding of Need: USS understands the requirements and will make sure they are fulfilled. Shelley, the dedicated account manager, will work closely with our operations team to make sure they receive the tickets from the orders placed. The orders will be keyed In with the contract rate and proper service schedule needed. USS also provides a 24/7 customer service phone line to call Into, There will be a team working together to ensure all rentals/installs/pickups/services are being completed and running smoothly, ensuring 7.00% customer satisfaction for the City of Santa Ana. (United