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City Net Exhibit A: Scope of Work 2022-2023 Santa Ana Multidisciplinary Response Team (SMaRT) o Provide clients with hygiene materials including Items such as hand sanitizer, soap, shampoo, cleansing wipes, socks, blankets, non-perishablesnacks, bottled water, sunscreen, gloves, toothbrush, toothpaste, and other Items depending on client needs. o Discourage clients from spending time in crowded places or gathering In large groups, for example at locations where food, water, or hygiene supplies are being distributed. a If It is not possible for clients and staff to avoid crowded places, encourage spreading out (at least 6 feet between people) to the extent possible. • Encourage proper waste disposal to prevent spread of disease and minimize risk. • Continue providing linkages to homeless services, housing, medical, mental health, and substance use treatment, including ' provision of medication-assistedtherapies. • Maintain up-to-date contact information and areas frequented for each person. • Coordinate, Integrate, and leverage resources to maximize impact of services for Individuals who are experiencing homelessness. • Engage individuals and families not yet working with a CES Partner Agency, with a primary focus on unsheltered families and Individuals In encampments. - Conduct frequent visits to encampments known to have persons experiencing homelessness throughout the city. • Record all assessments and subsequent services In the Homeless Management Information System (HMIS). Enter and maintain timely and complete client data. • Link clients to the Coordinated Entry System (CES) to provide ongoing engagement, document collection, and case management services to facilitate a match to an appropriate housing resource. • Case Management in the context of CES, which Is voluntary and client -centered, with the goal of identifying strengths and client-dlrected goals, while promoting health, recognition, and well-being with a focus on linking the client to a permanent housing resource and providing the necessary services needed to promote housing stability. This number can be duplicated In any given reporting period, Reflects the current number of homeless neighbors who are voluntarily engaged in a formal, written case management relationship with City Net. Clients sign permission to allow City Net case managers to work with them to achieve progress on a mutually agreed upon plan to attain housing and supportive services. Case managers follow-up with housed clients for 6 months after housing to ensure a successful placement. Active cases are engaged once a week on average and are considered Inactive after 90 days of no contact. This Is an unduplicated number that changes over time as former clients exit case management and new clients enroll. w Street Exits are defined by HUD and enumerated in the HUD systems performance report, and City Net uses these designations for all street exits achieved through the efforts of two or more agencies working together within the context of the homeless collaborative In the city. HUD designates some of these street exits as `temporary" and some as "permanent", and City Net exercises discretion to count as exited those homeless neighbors who have a reasonable plan in place to move from temporary shelter to permanent housing. Street exits may also reflect duplicated numbers as individuals may enter, then exit, then reenter shelter/housing multiple times during the reporting period, and HUD guidelines require that City Net count these as multiple street exits even when referring to a single individual. City Net — 611 W. Civic Center Drive, Suite 400, Santa Ana, CA 92705