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C. Final "as -built" drawings will be delivered within thirty (30) days of acceptance <br />by the City. All drawings will be corrected to show any changes or deviations <br />from the original design prior to delivering to the City. <br />IX. Service Level Aereement <br />A. For purposes of calculating actual response and completion times, the City's <br />regular working hours will be defined as Mondaythrough Fridayfrom 7:30 a.m. <br />until 5:30 p.m. The City will include available working hours in the statement <br />of work. <br />B. Response time is defined as the time elapsed in regular working hours (as <br />defined above) from initiation of a service request until the time when the <br />Proposer's qualified representative is on -site to initiate problem <br />determination and corrective action. <br />C. Completion time is defined as the time elapsed in regular working hours from <br />the time a service request is initiated until satisfactory installation, <br />repair/maintenance or replacement of failed equipment. <br />D. Installation SLA: <br />• Routine installation- 5 business days or less <br />• Priority cabling installation - 24 business hours <br />• Special projects - according to timetable/schedule outlined in request <br />for quote or statement of work <br />X. Inventory & Parts Reauirements <br />A. Materials and inventory parts will be based upon a percentage discount off the <br />manufacturer's list price. <br />B. Manufacturer's catalog from which discounts will be taken will be provided <br />upon request and updates provided to the City as often as manufacturers <br />update their catalogs. <br />XI. Inspection & Acceptance: <br />Services will be deemed accepted by the City upon notification to the Proposer. <br />The Proposer will use commercially reasonable efforts to make any changes as <br />required to correct any deficiencies subject to the warranty provisions herein. <br />a. Signature on work ticket does not constitute acceptance. <br />b. The City will inspect completed work within seven (7) business days of <br />notification of c o m p l e t i o n. <br />c. The City reserves right to conduct random re -test of up to 5% of cable <br />plant to confirm results. <br />d. Acceptance will be subject to completion of all work, successful post - <br />On -Call Network Cabling Services 22-032 <br />16 <br />