Laserfiche WebLink
June 1, 2022 <br />Mr. Ethan Fisher <br />Zoo Manager <br />Santa Ana Zoo <br />Parks, Recreation & Community Services Agency <br />1801 E. Chestnut Ave <br />Santa Ana, CA. 92701 <br />Dear Ethan: <br />This letter is to document AEF Systems Consulting, lnc.'s (AEF) role in providing <br />implementation support services to the Santa Ana Zoo (SAZOO) in the <br />implementation of the new ticketing software currently under evaluation. This <br />proposal briefly describes our approach to meeting this request. <br />Scope and Approach <br />The SAZOO is beginning to undertake the implementation of a new Ticketing <br />software system and has asked AEF to participate in the implementation of the <br />software. <br />In support of this work, AEF would perform the following activities: <br />• Development of an overall project plan, in concert with the vendor. <br />• Management of key project activities to ensure both the vendor as well as <br />SAZOO staff are performing required activities. <br />• Participate with the SAZOO team members in learning the capabilities of the <br />new software and how to best implement the features to meet internal needs. <br />• Review of all key deliverables and coordinate all revisions required. <br />■ Participation in key design meetings with SAZOO staff and the software <br />vendor <br />• Review and resolution of key issues that might arise throughout the project <br />for items such as working with Treasury on financial integration issues. <br />• Testing of the new system as necessary to support the SAZOO team. <br />■ Participation in the rollout to the public of the new features of the software <br />that impact them (e.g., online ticketing, mobile app and kiosk use) <br />